ITIL® 4 Awareness Workshop

English – Virtual Live Classroom

What is it about ?

The objective of this workshop is to help you understand the key concepts of ITIL® 4 service management framework. In addition, we offer a rich learning experience that helps you relate ITIL® best practices to your own work environment. The workshop content is in English but is conducted by bilingual instructors.

What’s in for you ?

You will be able to:

  • Understand the key concepts of ITIL® service management.
  • Understand how ITIL® guiding principles can help an organization to adopt and adapt ITIL® service management.
  • Understand the four dimensions of ITIL® service management.
  • Understand the purpose and components of the ITIL® service value system, and activities of the service value chain, and how they interconnect.
  • Understand the key concepts of continual improvement.
  • Learn the various ITIL® practices and how they contribute to value chain activities

Who should attend ?

Open to everyone in the IT and business domains who wish to take first steps in service management or anyone familiar with earlier versions of ITIL® or other sources of industry best practice and wish to learn about ITIL® 4.

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Duration

1 day

Prerequisite

None

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Exam

None

Interested in this workshop? Please fill the form below and we will contact you as soon as possible. 

Pomerol Groupe Conseil 
863, rue St-Pierre, Suite 203
Terrebonne, Québec, J6W 1E6