ITIL® 4 Foundation

English – Virtual Live Classroom

What is it about ?

The objective of this course is to help you understand the key concepts of service management, the ITIL® 4 service management framework and prepare for the exam. In addition, we offer a rich learning experience that helps you relate ITIL to their own work environment.


What’s in it for you?

You will be able to:

  • Understand the key concepts of ITIL® service management.
  • Understand how ITIL® guiding principles can help an organization to adopt and adapt ITIL® service management.
  • Understand the four dimensions of ITIL® service management.
  • Understand the purpose and components of the ITIL® service value system, and activities of the service value chain, and how they interconnect.
  • Understand the key concepts of continual improvement.
  • Learn the various ITIL® practices and how they contribute to value chain activities

Who should attend ? 

Open to everyone in the IT and business domains who wish to take first steps in service management or anyone familiar with earlier versions of ITIL® or other sources of industry best practice and wish to learn about ITIL® 4.



2 days




Exam Format

40 multiple-choice questions

60 minutes duration

English Online or Paper-based Exam

Closed book, pass grade 65%

*If English is not your native language you will be awarded 25% extra time

Interested in this workshop? Please fill the form below and we will contact you as soon as possible. 

Pomerol Groupe Conseil 
863, rue St-Pierre, Suite 203
Terrebonne, Québec, J6W 1E6