ITIL® 4 Specialist – High Velocity IT

What’s in for you ?

This qualification will provide IT practitioners with an understanding of working practices like Agile and Lean, and technical practices and technologies such as cloud, automation, and automatic testing.

The course focuses on these key ITIL 4 practices:

• Architecture management
• Business analysis
• Deployment management
• Service validation and testing
• Software development and management
• Availability management
• Capacity and performance management
• Infrastructure and platform management monitoring and event management
• Problem management
• Service continuity management
• Relationship management
• Service design
• Service desk
• Information security management
• Risk management

Some of the things you will learn include:

• Understand the concepts regarding the high-velocity nature of the digital enterprise, including the demands it places on IT:
  • Learn when the transformation to high-velocity IT is desirable and feasible
• Understand the digital product life cycle in terms of the ITIL ”operating model“
• Understand the importance of the ITIL guiding principles and the other fundamental concepts for delivering high-velocity IT
• Discover how to contribute to achieving value with digital products
  • Learn how the service provider ensures valuable investments are achieved
  • Learn how the service provider ensures fast deployment is achieved
  • Learn how the service provider ensures resilient operations are achieved
  • Learn how the service provider ensures co-created value is achieve
  • Learn how the service provider ensures assured conformance is achieved