What’s in it for you?

You will learn about:

• The principles underlying the Lean philosophy.
• The importance of understanding and delivering customer value.
• The way Lean looks at processes and the waste within them.
• How to measure performance and the key determinants of performance.
• What the organizational requirements are when implementing Lean, including the use of visual management tools.
• The DMAIC problem-solving model.
• Which behavior and attitude is necessary for Lean to be successful within an IT organization.

To certify your ability to:

• Apply the principles of Lean IT practices to provide necessary insight into business services and support IT assets, employees and processes.
• Utilize several Lean IT analysis tools and understand the application of the Lean IT philosophy in an IT environment.
• Provide insight into customer experience and identify the cause of problems to increase customer satisfaction.
• Align business services with IT to evaluate a service delivery solution and identify and reduce non-value adding activity.
• Streamline and automate compliance processes to lessen cost and risk.
• Enable an organization to achieve operational excellence through improved agility, service quality and efficiency.
• Build a customer and value-oriented culture in which employees engage in Lean IT processes.
• Optimize IT operations and processes supporting the most business-critical applications and services.
• Implement a rigorous problem-solving process to achieve greater strategic and financial value