{"id":12309,"date":"2025-08-21T14:58:00","date_gmt":"2025-08-21T18:58:00","guid":{"rendered":"https:\/\/pomerol.ca\/business-analyst\/"},"modified":"2025-10-22T09:46:18","modified_gmt":"2025-10-22T13:46:18","slug":"business-analyst","status":"publish","type":"page","link":"https:\/\/pomerol.ca\/en\/business-analyst\/","title":{"rendered":"Business Analyst"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”Hero Section” _builder_version=”4.27.4″ background_image=”https:\/\/pomerol.ca\/wp-content\/uploads\/2025\/05\/MOUTAINBANNER1.jpg” parallax=”on” custom_padding=”|||” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_fullwidth_header title=”Business Analyst” subhead=”ServiceNow ITSM (Digital Transformation)” button_one_text=”Apply Now ” button_one_url=”#FormulaireCandidature” content_max_width=”900px” _builder_version=”4.27.4″ title_font=”–et_global_heading_font|700|||||||” title_font_size=”50px” title_line_height=”1.4em” content_font=”–et_global_body_font||||||||” content_font_size=”16px” content_line_height=”1.8em” subhead_font=”–et_global_body_font|600||on|||||” subhead_letter_spacing=”4px” subhead_line_height=”1.8em” background_color=”rgba(126,190,197,0)” use_background_color_gradient=”on” background_color_gradient_direction=”90deg” background_color_gradient_stops=”#f17523 25%|rgba(241,35,59,0.5) 75%” background_color_gradient_overlays_image=”on” background_color_gradient_start=”#000dff” background_color_gradient_start_position=”25%” background_color_gradient_end=”rgba(0,13,255,0.7)” background_color_gradient_end_position=”75%” button_one_text_size=”14px” button_one_bg_color=”#293344″ button_one_border_width=”12px” button_one_border_color=”#293344″ button_one_border_radius=”8px” button_one_font=”–et_global_body_font|600||on|||||” button_one_use_icon=”off” button_two_text_size=”14px” button_two_text_color=”#29cb8b” button_two_bg_color=”#ffffff” button_two_border_width=”12px” button_two_border_color=”#ffffff” button_two_letter_spacing=”2px” button_two_font=”Poppins|600||on|||||” button_two_icon=”$||divi||400″ custom_padding=”100px||100px||true” title_font_size_tablet=”40px” title_font_size_phone=”30px” title_font_size_last_edited=”on|desktop” content_font_size_last_edited=”off|desktop” subhead_font_size_tablet=”40px” subhead_font_size_phone=”30px” subhead_font_size_last_edited=”off|desktop” button_one_letter_spacing_hover=”2px” button_two_letter_spacing_hover=”2px” global_colors_info=”{}” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_one_border_color__hover_enabled=”on|hover” button_two_border_color__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_one_letter_spacing__hover=”2px” button_two_letter_spacing__hover=”2px” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off” button_one_border_color__hover=”#293344″][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”off|desktop” admin_label=”About Section” _builder_version=”4.16″ module_alignment=”right” custom_padding=”80px||80px||true|false” custom_padding_tablet=”||120px|” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_4,3_4″ _builder_version=”4.16″ custom_margin=”||50px|” custom_padding=”60px|0px|60px|0px|true|false” border_color_all=”rgba(0,0,0,0.12)” border_width_bottom=”2px” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/pomerol.ca\/wp-content\/uploads\/2021\/12\/POM-Symbole-Couleurs.png” title_text=”POM-Symbole-Couleurs” _builder_version=”4.27.4″ always_center_on_mobile=”off” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text ul_type=”circle” ul_position=”inside” _builder_version=”4.16″ text_font=”Poppins||||||||” text_font_size=”16px” text_line_height=”2em” ul_font=”Poppins||||||||” ul_line_height=”2em” header_font=”||||||||” header_3_font=”Raleway|700|||||||” header_3_font_size=”24px” header_3_line_height=”1.4em” max_width=”750px” custom_margin=”|||” locked=”off” inline_fonts=”Roboto,Playfair Display” global_colors_info=”{}”]<\/p>\n

Business Analyst<\/span><\/strong><\/h3>\n

ServiceNow ITSM (Digital Transformation)<\/span><\/p>\n

\n


<\/span>We are looking for a self-driven, experienced Business Analyst to contribute to the planning, design, and execution of this global ServiceNow ITSM deployment.<\/span><\/p>\n

 <\/p>\n<\/div>\n

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[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_3,1_3″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text ul_type=”circle” _builder_version=”4.16″ text_font=”Poppins||||||||” text_font_size=”16px” text_line_height=”2em” ul_font=”Poppins||||||||” ul_line_height=”2em” header_font=”||||||||” header_3_font=”Raleway|700|||||||” header_3_font_size=”24px” header_3_line_height=”1.4em” header_4_font=”|700|||||||” header_4_font_size=”16px” header_4_line_height=”1.4em” max_width=”750px” custom_margin=”||50px|” inline_fonts=”Roboto” global_colors_info=”{}”]<\/p>\n

Your Role<\/span><\/h4>\n

We are looking for a self-driven, experienced Business Analyst to contribute to the planning, design, and deployment of this global solution. In this role, you will act as a strategic bridge between business needs and the technical capabilities of the platform.\u201d<\/span><\/p>\n

This position is ideal for a senior analyst\u2014or a highly autonomous intermediate\u2014with proven experience in ServiceNow, ITSM, and digital transformation environments.<\/span><\/p>\n

[\/et_pb_text][et_pb_text ul_type=”circle” _builder_version=”4.16″ text_font=”Poppins||||||||” text_font_size=”16px” text_line_height=”2em” ul_font=”Poppins||||||||” ul_line_height=”2em” header_font=”||||||||” header_3_font=”Raleway|700|||||||” header_3_font_size=”24px” header_3_line_height=”1.4em” header_4_font=”|700|||||||” header_4_font_size=”16px” header_4_line_height=”1.4em” max_width=”750px” custom_margin=”||50px|” inline_fonts=”Roboto,Roboto Flex” global_colors_info=”{}”]<\/p>\n

Key Responsabilities<\/span><\/h4>\n
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    Analyze current processes and document gaps between existing tools and ServiceNow.<\/span><\/p>\n<\/li>\n

  • \n

    Facilitate requirement-gathering workshops with key stakeholders.<\/span><\/p>\n<\/li>\n

  • \n

    Write clear, traceable user stories in Azure DevOps.<\/span><\/p>\n<\/li>\n

  • \n

    Collaborate closely with developers, QA, trainers, and the change management team.<\/span><\/p>\n<\/li>\n

  • \n

    Contribute to the testing strategy (UAT), as well as training and communication activities.<\/span><\/p>\n<\/li>\n

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    Support post-deployment activities and ensure a smooth transition to operations.<\/span><\/p>\n<\/li>\n<\/ul>\n

    [\/et_pb_text][et_pb_text ul_type=”circle” _builder_version=”4.16″ text_font=”Poppins||||||||” text_font_size=”16px” text_line_height=”2em” ul_font=”Poppins||||||||” ul_line_height=”2em” header_font=”||||||||” header_3_font=”Raleway|700|||||||” header_3_font_size=”24px” header_3_line_height=”1.4em” header_4_font=”|700|||||||” header_4_font_size=”16px” header_4_line_height=”1.4em” max_width=”750px” custom_margin=”||50px|” inline_fonts=”Roboto” global_colors_info=”{}”]<\/p>\n

    What you bring<\/span><\/h4>\n

    \u2714 Hands-on experience with ServiceNow ITSM Pro (Incident, Request, Change, Knowledge, Configuration)<\/span>
    \u2714 Knowledge of application support or IT operations environments<\/span>
    \u2714 Proficiency in documenting requirements, process flows, and acceptance criteria<\/span>
    \u2714 Familiarity with ITIL 4, Azure DevOps, and Agile environments<\/span>
    \u2714 Excellent communication skills in multicultural and decentralized contexts<\/span><\/p>\n

    [\/et_pb_text][et_pb_text ul_type=”circle” _builder_version=”4.16″ text_font=”Poppins||||||||” text_font_size=”16px” text_line_height=”2em” ul_font=”Poppins||||||||” ul_line_height=”2em” header_font=”||||||||” header_3_font=”Raleway|700|||||||” header_3_font_size=”24px” header_3_line_height=”1.4em” header_4_font=”|700|||||||” header_4_font_size=”16px” header_4_line_height=”1.4em” max_width=”750px” custom_margin=”||50px|” inline_fonts=”Roboto” global_colors_info=”{}”]<\/p>\n

    Preferred Certifications\u00a0<\/span><\/h4>\n

    \ud83c\udf93 Required or in progress: ITIL 4 Foundation<\/span>
    \ud83c\udf93 An asset: ServiceNow CSA, micro-certifications, CBAP, PMI-PBA, or a relevant Bachelor\u2019s degree<\/span><\/p>\n

    [\/et_pb_text][et_pb_text ul_type=”circle” _builder_version=”4.16″ text_font=”Poppins||||||||” text_font_size=”16px” text_line_height=”2em” ul_font=”Poppins||||||||” ul_line_height=”2em” header_font=”||||||||” header_3_font=”Raleway|700|||||||” header_3_font_size=”24px” header_3_line_height=”1.4em” header_4_font=”|700|||||||” header_4_font_size=”16px” header_4_line_height=”1.4em” max_width=”750px” custom_margin=”||50px|” inline_fonts=”Roboto,Aboreto” global_colors_info=”{}”]<\/p>\n

    Expected Deliverables<\/span><\/h4>\n
      \n
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      Process mapping (current and future state)<\/span><\/p>\n<\/li>\n

    • \n

      Impact analysis and recommendations<\/span><\/p>\n<\/li>\n

    • \n

      Detailed user stories and acceptance criteria<\/span><\/p>\n<\/li>\n

    • \n

      UAT test scenarios<\/span><\/p>\n<\/li>\n

    • \n

      Training and support documentation<\/span><\/p>\n<\/li>\n

    • \n

      Adoption tracking and change readiness assessment<\/span><\/p>\n<\/li>\n<\/ul>\n

      [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_button button_url=”#FormulaireCandidature” button_text=”APPLY NOW” _builder_version=”4.27.4″ custom_button=”on” button_text_size=”14px” button_bg_color=”#f17523″ button_border_width=”12px” button_border_color=”#f17523″ button_border_radius=”8px” button_letter_spacing=”2px” button_font=”–et_global_body_font|600||on|||||” button_use_icon=”off” background_layout=”dark” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”20%” locked=”off” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”on|hover” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”on|hover” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off” button_border_color__hover=”#f17523″ button_bg_color__hover=”#f17523″][\/et_pb_button][et_pb_text _builder_version=”4.16″ text_font=”Poppins||||||||” text_line_height=”1.4em” link_font=”Poppins|600||on|on|||rgba(0,0,0,0.13)|” link_text_color=”#27cb8b” link_letter_spacing=”2px” header_font=”||||||||” header_3_font=”Raleway|700|||||||” header_3_line_height=”1.6em” header_4_font=”||||||||” header_4_font_size=”16px” header_4_line_height=”1.4em” custom_margin=”|||” custom_padding=”|||” locked=”off” inline_fonts=”Roboto” global_colors_info=”{}”]<\/p>\n

      Other positions at Pomerol<\/span><\/strong><\/h3>\n

      [\/et_pb_text][et_pb_text _builder_version=”4.16″ text_font=”Poppins||||||||” text_line_height=”1.4em” link_font=”Poppins|600||on|on|||rgba(0,0,0,0.13)|” link_text_color=”#27cb8b” link_letter_spacing=”2px” header_font=”||||||||” header_3_font=”Raleway|700|||||||” header_3_line_height=”1.6em” header_4_font=”||||||||” header_4_font_size=”16px” header_4_line_height=”1.4em” custom_margin=”|||” custom_padding=”|||” locked=”off” inline_fonts=”Roboto” global_colors_info=”{}”]<\/p>\n

      ServiceNow Analyst<\/span><\/h4>\n

      Digital Transformation<\/span>[\/et_pb_text][et_pb_text _builder_version=”4.16″ text_font=”Poppins||||||||” text_line_height=”1.4em” link_font=”Poppins|600||on|on|||rgba(0,0,0,0.13)|” link_text_color=”#27cb8b” link_letter_spacing=”2px” header_font=”||||||||” header_3_font=”Raleway|700|||||||” header_3_line_height=”1.6em” header_4_font=”||||||||” header_4_font_size=”16px” header_4_line_height=”1.4em” custom_margin=”|||” custom_padding=”|||” locked=”off” inline_fonts=”Roboto” global_colors_info=”{}”]<\/p>\n

      ServiceNow Platform Admin\/Dev<\/span><\/h4>\n

      Digital Transformation<\/span>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” admin_label=”Why Choose Us Section” _builder_version=”4.16″ background_color=”#f1f5f9″ max_width=”96%” module_alignment=”right” custom_margin=”||100px|” custom_padding=”80px||0px||false|false” custom_padding_tablet=”|||” custom_padding_phone=”|||” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”2_3,1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ header_font=”||||||||” header_2_font=”Raleway|700|||||||” header_2_font_size=”60px” header_2_line_height=”1.2em” custom_margin=”||20px|” header_2_font_size_tablet=”” header_2_font_size_phone=”52px” header_2_font_size_last_edited=”on|phone” inline_fonts=”Playfair Display” global_colors_info=”{}”]<\/p>\n

      Required Experience<\/span><\/strong><\/span><\/h2>\n

      [\/et_pb_text][et_pb_divider divider_weight=”3px” _builder_version=”4.27.4″ max_width=”50px” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”Poppins||||||||” text_font_size=”16px” text_line_height=”1.8em” link_font=”Poppins|600||on|on|||rgba(0,0,0,0.13)|” link_text_color=”#27cb8b” link_letter_spacing=”2px” header_font=”||||||||” header_3_font=”–et_global_body_font|700|||||||” header_3_line_height=”1.6em” inline_fonts=”Roboto” global_colors_info=”{}”]<\/p>\n

      Business Analyst (5-8 years)<\/span><\/strong><\/h3>\n

      Ensure strong command of key analysis techniques (requirements gathering, documentation, facilitation, etc.)<\/span><\/p>\n

      [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”Poppins||||||||” text_font_size=”16px” text_line_height=”1.8em” link_font=”Poppins|600||on|on|||rgba(0,0,0,0.13)|” link_text_color=”#27cb8b” link_letter_spacing=”2px” header_font=”||||||||” header_3_font=”Raleway|700|||||||” header_3_line_height=”1.6em” inline_fonts=”Roboto” global_colors_info=”{}”]<\/p>\n

      ServiceNow ITSM (2-4 years)<\/span><\/strong><\/h3>\n

      Sufficient to navigate ITSM modules, data structures, and the platform\u2019s specific nuances.<\/span><\/p>\n

      [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font=”Poppins||||||||” text_font_size=”16px” text_line_height=”1.8em” link_font=”Poppins|600||on|on|||rgba(0,0,0,0.13)|” link_text_color=”#27cb8b” link_letter_spacing=”2px” header_font=”||||||||” header_3_font=”Raleway|700|||||||” header_3_line_height=”1.6em” inline_fonts=”Roboto” global_colors_info=”{}”]<\/p>\n

      ITSM tool-agnostic (3-5 years)<\/span><\/strong><\/h3>\n

      Solid knowledge of ITIL processes, including Incident, Request, Change, and Configuration.<\/span><\/p>\n

      [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font=”Poppins||||||||” text_font_size=”16px” text_line_height=”1.8em” link_font=”Poppins|600||on|on|||rgba(0,0,0,0.13)|” link_text_color=”#27cb8b” link_letter_spacing=”2px” header_font=”||||||||” header_3_font=”Raleway|700|||||||” header_3_line_height=”1.6em” inline_fonts=”Roboto” global_colors_info=”{}”]<\/p>\n

      Agile Azure DevOps (2+ years)<\/span><\/strong><\/h3>\n

      Work with backlogs, write user stories, and participate in Agile ceremonies.<\/span><\/p>\n

      \n

      [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font=”Poppins||||||||” text_font_size=”16px” text_line_height=”1.8em” link_font=”Poppins|600||on|on|||rgba(0,0,0,0.13)|” link_text_color=”#27cb8b” link_letter_spacing=”2px” header_font=”||||||||” header_3_font=”Raleway|700|||||||” header_3_line_height=”1.6em” inline_fonts=”Roboto” global_colors_info=”{}”]<\/p>\n

      Knowledge of Application Support<\/span><\/strong><\/h3>\n

      Understanding how support teams operate, set priorities, and interact with users.<\/span><\/p>\n

      [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ width=”100%” max_width=”100%” custom_margin=”5%|||” custom_padding=”0|0px||0px|false|false” use_custom_width=”on” width_unit=”off” custom_width_percent=”100%” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font=”Raleway|800|||||||” text_font_size=”22vw” text_line_height=”0.8em” header_font=”||||||||” background_layout=”dark” custom_margin=”||-5.5vw|” custom_margin_tablet=”” custom_margin_phone=”||-8vw|” custom_margin_last_edited=”on|desktop” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”10%” animation_starting_opacity=”100%” text_font_size_tablet=”” text_font_size_phone=”” text_font_size_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n

      Expert<\/p>\n

      [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”3_4,1_4″ _builder_version=”4.27.4″ custom_padding=”|||” animation_direction=”right” locked=”off” global_colors_info=”{}”][et_pb_column type=”3_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text module_id=”FormulaireCandidature” _builder_version=”4.27.4″ text_font=”||||||||” header_font=”||||||||” header_2_font=”Raleway|700|||||||” header_2_font_size=”56px” header_2_line_height=”1.4em” custom_margin=”||20px|” header_2_font_size_tablet=”36px” header_2_font_size_phone=”” header_2_font_size_last_edited=”on|desktop” inline_fonts=”Roboto,Playfair Display” global_colors_info=”{}”]<\/p>\n

      Yes, I Want This Role<\/span><\/strong><\/span><\/h2>\n

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