{"id":12334,"date":"2025-08-21T18:09:22","date_gmt":"2025-08-21T22:09:22","guid":{"rendered":"https:\/\/pomerol.ca\/csm\/"},"modified":"2026-06-05T15:33:32","modified_gmt":"2026-06-05T19:33:32","slug":"csm","status":"publish","type":"page","link":"https:\/\/pomerol.ca\/en\/csm\/","title":{"rendered":"CSM"},"content":{"rendered":"\n[et_pb_section fb_built=”1″ admin_label=”Header” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#293344″ background_image=”https:\/\/pomerol.ca\/wp-content\/uploads\/2025\/06\/105.jpg” background_blend=”soft-light” da_disable_devices=”off|off|off” collapsed=”on” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on” custom_padding=”0px||0px||true|false”][et_pb_row column_structure=”3_4,1_4″ _builder_version=”4.19.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_4″ _builder_version=”4.19.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.2″ _module_preset=”2f96463c-908a-4c8f-8607-5ebad5514bf1″ custom_margin=”||10px||false|false” inline_fonts=”Playfair Display” global_colors_info=”{}”]\n

Reinvent Customer Service with CSM<\/span><\/h1>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”b2e8d343-9c2c-43b2-be65-e473da4aa701″ inline_fonts=”Roboto” global_colors_info=”{}”]Clear direction, measurable value, governance that holds. The platform discipline that turns your customer service into a performance engine, not a cost center.<\/span>[\/et_pb_text][et_pb_button button_url=”#CTACALENDRIER” button_text=”Get an impact report in 30 minutes” _builder_version=”4.27.4″ _module_preset=”967cda72-039a-447d-9a31-80f7a994b20d” button_text_color=”#ffffff” button_border_radius=”8px” button_font=”–et_global_body_font|700||on|||||” global_colors_info=”{}” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#293344″ button_bg_enable_color__hover=”on”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.19.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/pomerol.ca\/wp-content\/uploads\/2026\/04\/Consulting-Implementation.png” title_text=”Consulting & Implementation” align=”center” _builder_version=”4.27.5″ _module_preset=”default” width=”150px” max_width_tablet=”200px” max_width_phone=”200px” max_width_last_edited=”on|phone” module_alignment=”center” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Features” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#0a0e17″ da_disable_devices=”off|off|off” locked=”off” collapsed=”on” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on” custom_padding=”0px||0px||true|false”][et_pb_row _builder_version=”4.19.2″ _module_preset=”default” max_width=”800px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.2″ _module_preset=”74102ea0-da95-49fb-939d-92f04b938f73″ text_orientation=”center” inline_fonts=”Playfair Display” global_colors_info=”{}”]\n

Your Current Challenges<\/span><\/strong><\/h2>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.27.4″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.19.2″ _module_preset=”default” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||30px||false|false” custom_padding_last_edited=”on|tablet” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”312f3ba8-ab91-4ae6-8826-190ae920c6e1″ text_orientation=”center” custom_margin=”||0px||false|false” inline_fonts=”Playfair Display” global_colors_info=”{}”]\n

Too Many Calls Without Results<\/span><\/strong><\/h3>\n[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”b2e8d343-9c2c-43b2-be65-e473da4aa701″ text_orientation=”center” inline_fonts=”Roboto” global_colors_info=”{}”]\n

Clients want quick answers, but your teams are overwhelmed by repetitive requests.<\/span><\/p>\n \n\n[\/et_pb_text][et_pb_button button_url=”#CTACALENDRIER” button_text=”That’s my case” button_alignment=”center” _builder_version=”4.27.4″ _module_preset=”830976f8-0de1-4d8e-bccd-9126ce9ea535″ button_font=”–et_global_body_font|700||on|||||” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.19.2″ _module_preset=”default” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||30px||false|false” custom_padding_last_edited=”on|tablet” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”312f3ba8-ab91-4ae6-8826-190ae920c6e1″ text_font=”–et_global_heading_font||||||||” header_font=”–et_global_heading_font||||||||” text_orientation=”center” custom_margin=”||0px||false|false” inline_fonts=”Playfair Display” global_colors_info=”{}”]\n

Overwhelmed Agents<\/span><\/strong><\/h3>\n[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”b2e8d343-9c2c-43b2-be65-e473da4aa701″ text_orientation=”center” inline_fonts=”Roboto” global_colors_info=”{}”]\n

Your agents spend their time searching for information instead of creating value in the customer relationship.<\/span><\/p>\n \n\n[\/et_pb_text][et_pb_button button_url=”#CTACALENDRIER” button_text=”That’s my case” button_alignment=”center” _builder_version=”4.27.4″ _module_preset=”830976f8-0de1-4d8e-bccd-9126ce9ea535″ button_font=”–et_global_body_font|700||on|||||” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.19.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”312f3ba8-ab91-4ae6-8826-190ae920c6e1″ text_orientation=”center” custom_margin=”||0px||false|false” inline_fonts=”Playfair Display” global_colors_info=”{}”]\n

Siloed processes<\/span><\/strong><\/h3>\n[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”b2e8d343-9c2c-43b2-be65-e473da4aa701″ text_font=”–et_global_body_font||||||||” header_font=”–et_global_body_font||||||||” text_orientation=”center” inline_fonts=”Roboto” global_colors_info=”{}”]\n

Information is scattered across multiple tools and departments, slowing case resolution and hurting the overall experience.<\/span><\/p>\n\n[\/et_pb_text][et_pb_button button_url=”#CTACALENDRIER” button_text=”That’s my case” button_alignment=”center” _builder_version=”4.27.4″ _module_preset=”830976f8-0de1-4d8e-bccd-9126ce9ea535″ button_font=”–et_global_body_font|700||on|||||” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ background_color=”#293344″ custom_padding=”0px||0px||true|false”][et_pb_row _builder_version=”4.27.4″ column_structure=”4_4″][et_pb_column type=”4_4″ _builder_version=”4.27.4″ ][et_pb_text _builder_version=”4.27.4″ text_text_color=”#ffffff” header_text_color=”#ffffff” text_orientation=”center”]\n

The challenge of the moment: AI<\/p>\n\n

Your AI ambitions are landing on your CSM. Are your processes ready?<\/h2>\n

Virtual agents, automated case summaries, predictive intelligence: AI amplifies what your customer service already does. On siloed processes and scattered data, it accelerates the mess. Without explicit direction and reliable data, AI automates drift instead of correcting it. Pomerol installs the intentionality that makes your AI initiatives actionable, not just declarative.<\/p>\n\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”How It Works” _builder_version=”4.27.4″ _module_preset=”default” background_color=”gcid-8020c5c5-3063-43d3-92c5-9fcdd948cb76″ overflow-x=”hidden” overflow-y=”hidden” da_disable_devices=”off|off|off” saved_tabs=”all” collapsed=”on” global_colors_info=”{%22gcid-8020c5c5-3063-43d3-92c5-9fcdd948cb76%22:%91%22background_color%22,%22background_color%22%93}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on” custom_padding=”0px||0px||true|false”][et_pb_row column_structure=”3_4,1_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”5fc8c041-2ee0-4c47-a088-6fc85a3f9835″ header_2_text_color=”#FFFFFF” inline_fonts=”Playfair Display” global_colors_info=”{}”]\n

Why ServiceNow and Pomerol for Your CSM?<\/span><\/strong><\/h2>\n[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Automate without sacrificing the human touch” use_icon=”on” font_icon=”||fa||400″ _builder_version=”4.27.4″ _module_preset=”0684da73-5668-4a47-832c-11b70fafb004″ header_font=”–et_global_heading_font|500|||||||” body_font=”–et_global_body_font||||||||” global_colors_info=”{}”]\n

Deploy virtual agents to handle simple tasks, freeing your teams to focus on what really matters.<\/span><\/p>\n\n[\/et_pb_blurb][et_pb_blurb title=”Improve your team\u2019s productivity” use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”0684da73-5668-4a47-832c-11b70fafb004″ header_font=”–et_global_heading_font|500|||||||” body_font=”–et_global_body_font||||||||” global_colors_info=”{}”]\n

Offer a unified workspace, automated case summaries, real-time recommendations, and guided playbooks.<\/span><\/p>\n\n[\/et_pb_blurb][et_pb_blurb title=”Reduce resolution times” use_icon=”on” font_icon=”||divi||400″ _builder_version=”4.27.4″ _module_preset=”0684da73-5668-4a47-832c-11b70fafb004″ header_font=”–et_global_heading_font|500|||||||” body_font=”–et_global_body_font||||||||” global_colors_info=”{}”]\n

Quickly detect non-compliance areas, technical debt, and ghost assets. Always be audit-ready.<\/span><\/p>\n\n[\/et_pb_blurb][et_pb_blurb title=”Create a consistent, omnichannel experience” use_icon=”on” font_icon=”||fa||400″ _builder_version=”4.27.4″ _module_preset=”0684da73-5668-4a47-832c-11b70fafb004″ header_font=”–et_global_heading_font|500|||||||” body_font=”–et_global_body_font||||||||” global_colors_info=”{}”]\n

Portals, chatbots, knowledge bases\u2026 your customers find what they need, no matter the channel.<\/span><\/p>\n\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/pomerol.ca\/wp-content\/uploads\/2025\/07\/CASRESOLUIA.jpg” title_text=”CASR\u00c9SOLUIA” _builder_version=”4.27.4″ _module_preset=”default” width=”80%” width_tablet=”50%” width_phone=”50%” width_last_edited=”on|tablet” border_radii=”on|24px|24px|24px|24px” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|on|on” admin_label=”How It Works” _builder_version=”4.27.4″ _module_preset=”default” background_color=”gcid-8020c5c5-3063-43d3-92c5-9fcdd948cb76″ overflow-x=”hidden” overflow-y=”hidden” da_disable_devices=”off|off|off” saved_tabs=”all” collapsed=”on” global_colors_info=”{%22gcid-8020c5c5-3063-43d3-92c5-9fcdd948cb76%22:%91%22background_color%22,%22background_color%22%93}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”3_4,1_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”5fc8c041-2ee0-4c47-a088-6fc85a3f9835″ header_2_text_color=”#FFFFFF” inline_fonts=”Playfair Display” global_colors_info=”{}”]\n

Why ServiceNow and Pomerol for Your CSM?<\/span><\/strong><\/h2>\n[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Automate without sacrificing the human touch” use_icon=”on” font_icon=”||fa||400″ _builder_version=”4.27.4″ _module_preset=”0684da73-5668-4a47-832c-11b70fafb004″ header_font=”–et_global_heading_font|500|||||||” body_font=”–et_global_body_font||||||||” global_colors_info=”{}”]\n

Deploy virtual agents to handle simple tasks, freeing your teams to focus on what really matters.<\/span><\/p>\n\n[\/et_pb_blurb][et_pb_blurb title=”Improve your team\u2019s productivity” use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”0684da73-5668-4a47-832c-11b70fafb004″ header_font=”–et_global_heading_font|500|||||||” body_font=”–et_global_body_font||||||||” global_colors_info=”{}”]\n

Offer a unified workspace, automated case summaries, real-time recommendations, and guided playbooks.<\/span><\/p>\n\n[\/et_pb_blurb][et_pb_blurb title=”Reduce resolution times” use_icon=”on” font_icon=”||divi||400″ _builder_version=”4.27.4″ _module_preset=”0684da73-5668-4a47-832c-11b70fafb004″ header_font=”–et_global_heading_font|500|||||||” body_font=”–et_global_body_font||||||||” global_colors_info=”{}”]\n

Quickly detect non-compliance areas, technical debt, and ghost assets. Always be audit-ready.<\/span><\/p>\n\n[\/et_pb_blurb][et_pb_blurb title=”Create a consistent, omnichannel experience” use_icon=”on” font_icon=”||fa||400″ _builder_version=”4.27.4″ _module_preset=”0684da73-5668-4a47-832c-11b70fafb004″ header_font=”–et_global_heading_font|500|||||||” body_font=”–et_global_body_font||||||||” global_colors_info=”{}”]\n

Portals, chatbots, knowledge bases\u2026 your customers find what they need, no matter the channel.<\/span><\/p>\n\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/pomerol.ca\/wp-content\/uploads\/2025\/07\/CASRESOLUIA.jpg” title_text=”CASR\u00c9SOLUIA” _builder_version=”4.27.4″ _module_preset=”default” width=”80%” width_tablet=”50%” width_phone=”50%” width_last_edited=”on|tablet” border_radii=”on|24px|24px|24px|24px” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”off|tablet” admin_label=”Stats” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#0a0e17″ custom_padding=”0px||0px||true|false” da_disable_devices=”off|off|off” collapsed=”on” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.19.2″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”74102ea0-da95-49fb-939d-92f04b938f73″ text_orientation=”center” inline_fonts=”Playfair Display” global_colors_info=”{}”]\n

Accelerate Your Performance Metrics<\/strong><\/span><\/h2>\n[\/et_pb_text][et_pb_blurb _builder_version=”4.27.4″ _module_preset=”0684da73-5668-4a47-832c-11b70fafb004″ header_font=”–et_global_heading_font|500|||||||” body_font=”–et_global_body_font||||||||” global_colors_info=”{}”]\n

All statistics are sourced from ServiceNow and tied to case studies.<\/em><\/span><\/p>\n\n[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”gcid-f1f9244b-c8ab-43e1-95c3-c0bdf69ac7b5″ transform_scale_last_edited=”off|desktop” transform_translate_tablet=”0px|0%” transform_translate_phone=”0px|0%” transform_translate_last_edited=”off|desktop” transform_rotate_last_edited=”off|desktop” transform_skew_last_edited=”off|desktop” transform_origin_last_edited=”off|desktop” transform_styles_last_edited=”off|desktop” custom_padding=”40px|40px|40px|40px|true|true” custom_padding_tablet=”30px|30px|30px|30px|true|true” custom_padding_phone=”20px|20px|20px|20px|true|true” custom_padding_last_edited=”on|tablet” border_radii=”on|24px|24px|24px|24px” global_colors_info=”{%22gcid-f1f9244b-c8ab-43e1-95c3-c0bdf69ac7b5%22:%91%22background_color%22%93}”][et_pb_number_counter title=”reduction in ticket volume, thanks to self-service.” number=”-40″ _builder_version=”4.27.4″ _module_preset=”c424c157-cf39-493e-a116-8c100b36ca2a” title_font=”–et_global_body_font|700||on|||||” number_font=”–et_global_body_font|700|||||||” locked=”off” global_colors_info=”{}”][\/et_pb_number_counter][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”gcid-f1f9244b-c8ab-43e1-95c3-c0bdf69ac7b5″ custom_padding=”40px|40px|40px|40px|true|true” custom_padding_tablet=”30px|30px|30px|30px|true|true” custom_padding_phone=”20px|20px|20px|20px|true|true” custom_padding_last_edited=”on|tablet” border_radii=”on|24px|24px|24px|24px” global_colors_info=”{%22gcid-f1f9244b-c8ab-43e1-95c3-c0bdf69ac7b5%22:%91%22background_color%22%93}”][et_pb_number_counter title=”increase in agent productivity with a unified workspace.” number=”+35″ _builder_version=”4.27.4″ _module_preset=”c424c157-cf39-493e-a116-8c100b36ca2a” locked=”off” global_colors_info=”{}”][\/et_pb_number_counter][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”gcid-f1f9244b-c8ab-43e1-95c3-c0bdf69ac7b5″ transform_scale_last_edited=”off|desktop” transform_translate_tablet=”0px|0%” transform_translate_phone=”0px|0%” transform_translate_last_edited=”off|desktop” transform_rotate_last_edited=”off|desktop” transform_skew_last_edited=”off|desktop” transform_origin_last_edited=”off|desktop” transform_styles_last_edited=”off|desktop” custom_padding=”40px|40px|40px|40px|true|true” custom_padding_tablet=”30px|30px|30px|30px|true|true” custom_padding_phone=”20px|20px|20px|20px|true|true” custom_padding_last_edited=”on|tablet” border_radii=”on|24px|24px|24px|24px” global_colors_info=”{%22gcid-f1f9244b-c8ab-43e1-95c3-c0bdf69ac7b5%22:%91%22background_color%22%93}”][et_pb_number_counter title=”reduction in resolution time with automated workflows.” number=”-50″ _builder_version=”4.27.4″ _module_preset=”c424c157-cf39-493e-a116-8c100b36ca2a” title_font=”–et_global_body_font|700||on|||||” locked=”off” global_colors_info=”{}”][\/et_pb_number_counter][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”How It Works” _builder_version=”4.27.4″ _module_preset=”default” background_color=”gcid-8020c5c5-3063-43d3-92c5-9fcdd948cb76″ overflow-x=”hidden” overflow-y=”hidden” da_disable_devices=”off|off|off” saved_tabs=”all” collapsed=”on” global_colors_info=”{%22gcid-8020c5c5-3063-43d3-92c5-9fcdd948cb76%22:%91%22background_color%22,%22background_color%22%93}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on” custom_padding=”0px||0px||true|false”][et_pb_row column_structure=”3_4,1_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”5fc8c041-2ee0-4c47-a088-6fc85a3f9835″ header_2_text_color=”#FFFFFF” inline_fonts=”Playfair Display” global_colors_info=”{}”]\n

Why Work with Us ?<\/span><\/strong><\/h2>\n[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”b2e8d343-9c2c-43b2-be65-e473da4aa701″ inline_fonts=”Roboto” global_colors_info=”{}”]\n

Because we put people and your success first.<\/span>
We build stable, scalable, and truly tailored solutions that adapt to your needs.<\/span><\/p>\n\n[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Access to senior experts who are empathetic and humble.” use_icon=”on” font_icon=”||fa||400″ _builder_version=”4.27.4″ _module_preset=”0684da73-5668-4a47-832c-11b70fafb004″ header_font=”–et_global_heading_font|500|||||||” body_font=”–et_global_body_font||||||||” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb title=”A flexible, tailored approach: your reality is our blueprint.” use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”0684da73-5668-4a47-832c-11b70fafb004″ header_font=”–et_global_heading_font|500|||||||” body_font=”–et_global_body_font||||||||” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb title=”A clear priority: your success, not a rigid statement of work.” use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”0684da73-5668-4a47-832c-11b70fafb004″ header_font=”–et_global_heading_font|500|||||||” body_font=”–et_global_body_font||||||||” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb title=”Support through change, ensuring adoption and performance.” use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”0684da73-5668-4a47-832c-11b70fafb004″ header_font=”–et_global_heading_font|500|||||||” body_font=”–et_global_body_font||||||||” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb title=”We fix the mess left by those who treated you like just a number.” use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”0684da73-5668-4a47-832c-11b70fafb004″ header_font=”–et_global_heading_font|500|||||||” body_font=”–et_global_body_font||||||||” global_colors_info=”{}”][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ background_color=”#F9F9F9″ custom_padding=”0px||0px||true|false”][et_pb_row _builder_version=”4.27.4″ column_structure=”4_4″][et_pb_column type=”4_4″ _builder_version=”4.27.4″ ][et_pb_text _builder_version=”4.27.4″ text_orientation=”center”]\n

Our approach<\/p>\n\n

Your CSM delivered with CAP\u2122 discipline<\/h2>\nWe don\u2019t deploy a project then walk away. We deliver a trajectory steered over time.\n\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ column_structure=”1_4,1_4,1_4,1_4″][et_pb_column type=”1_4″ _builder_version=”4.27.4″ background_color=”#FFFFFF” custom_padding=”30px|26px|30px|26px|false|false” border_radii=”on|6px|6px|6px|6px” border_width_all=”1px” border_color_all=”#e6e8ec”][et_pb_text _builder_version=”4.27.4″ ]\n

AZIMUT<\/p>\n

Set the direction<\/p>\n

Which customer journeys and channels truly matter, which service commitments you defend, who arbitrates. Your service driven by the business, not by the queue.<\/p>\n

AI<\/strong> · your initiatives fit the trajectory, not an isolated backlog.<\/p>\n\n[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ background_color=”#FFFFFF” custom_padding=”30px|26px|30px|26px|false|false” border_radii=”on|6px|6px|6px|6px” border_width_all=”1px” border_color_all=”#e6e8ec”][et_pb_text _builder_version=”4.27.4″ ]\n

VECTOR<\/p>\n

Realize the value<\/p>\n

Prioritize the highest-impact improvements (self-service deflection, agent productivity, case automation) and measure realized benefits.<\/p>\n

AI<\/strong> · each AI request is prioritized by impact and measured against a baseline, not noise.<\/p>\n\n[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ background_color=”#FFFFFF” custom_padding=”30px|26px|30px|26px|false|false” border_radii=”on|6px|6px|6px|6px” border_width_all=”1px” border_color_all=”#e6e8ec”][et_pb_text _builder_version=”4.27.4″ ]\n

CADENCE<\/p>\n

Set the rhythm<\/p>\n

Structured case, quality and escalation reviews. Governance rituals that sustain service quality without letting the RUN absorb everything.<\/p>\n

AI<\/strong> · rituals keep AI from bloating the platform faster than it creates value.<\/p>\n\n[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ background_color=”#FFFFFF” custom_padding=”30px|26px|30px|26px|false|false” border_radii=”on|6px|6px|6px|6px” border_width_all=”1px” border_color_all=”#e6e8ec”][et_pb_text _builder_version=”4.27.4″ ]\n

ADOPTION<\/p>\n

Anchor the change<\/p>\n

The unified workspace and playbooks adopted day to day by your agents, ROI captured, not a platform configured then bypassed.<\/p>\n

AI<\/strong> · the usage discipline that turns AI into real value, not theater.<\/p>\n\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ background_color=”#F9F9F9″ custom_padding=”74px||74px||true|false”][et_pb_row _builder_version=”4.27.4″ column_structure=”4_4″][et_pb_column type=”4_4″ _builder_version=”4.27.4″ ][et_pb_text _builder_version=”4.27.4″ text_orientation=”center”]\n

Your CSM maturity journey<\/h2>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ column_structure=”4_4″][et_pb_column type=”4_4″ _builder_version=”4.27.4″ ][et_pb_text _builder_version=”4.27.4″ ]\n
\n
\n
Reactive<\/div>\n
Queue overwhelmed, repetitive requests, agents swamped.<\/div>\n<\/div>\n
→<\/div>\n
\n
Structured<\/div>\n
Documented processes, knowledge base in place.<\/div>\n<\/div>\n
→<\/div>\n
\n
Governed<\/div>\n
Data-driven decisions, service commitments met.<\/div>\n<\/div>\n
→<\/div>\n
\n
Strategic<\/div>\n
A predictive, proactive customer service.<\/div>\n<\/div>\n<\/div>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ custom_padding=”0px||0px||true|false”][et_pb_row _builder_version=”4.27.4″ column_structure=”4_4″ max_width=”860px” module_alignment=”center”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ background_color=”#FFFFFF” custom_padding=”50px|40px|50px|40px|false|false” border_radii=”on|10px|10px|10px|10px” border_width_all=”2px” border_color_all=”#F17523″][et_pb_text _builder_version=”4.27.4″ text_orientation=”center”]\n

Your CSM is part of the CAP\u2122<\/span> system<\/h2>\nCatalyze. Align. Perform. Customer service isn\u2019t an end in itself: it\u2019s one dimension of a sustainable performance system. See how platform discipline makes every service improvement defensible.\n\n[\/et_pb_text][et_pb_button button_text=”Discover the CAP model” button_url=”\/en\/cap\/” _builder_version=”4.27.4″ custom_button=”on” button_bg_color=”#F17523″ button_text_color=”#ffffff” button_border_color=”#F17523″ module_alignment=”center”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Features” _builder_version=”4.27.4″ _module_preset=”default” background_color=”gcid-8020c5c5-3063-43d3-92c5-9fcdd948cb76″ da_disable_devices=”off|off|off” saved_tabs=”all” locked=”off” collapsed=”on” global_colors_info=”{%22gcid-8020c5c5-3063-43d3-92c5-9fcdd948cb76%22:%91%22background_color%22%93}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on” custom_padding=”0px||0px||true|false”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” max_width=”700px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”b8191019-ae1b-490f-9d59-dbb611b81da4″ header_2_text_color=”#FFFFFF” text_orientation=”center” text_orientation_tablet=”left” text_orientation_phone=”” text_orientation_last_edited=”on|tablet” locked=”off” inline_fonts=”Playfair Display” global_colors_info=”{}”]\n

Our Recent Projects<\/span><\/strong><\/h2>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_filterable_portfolio fullwidth=”off” _builder_version=”4.27.4″ _module_preset=”default” background_layout=”dark” global_colors_info=”{}”][\/et_pb_filterable_portfolio][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_stops=”#0a0e17 0%|#0a0e17 100%” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”c16985e1-e0d6-4022-964d-e2bfc04fa633″ header_font=”–et_global_heading_font|700|||||||” header_text_color=”gcid-6171fd24-b893-4d22-843a-f4129850a5c1″ header_font_size=”75px” header_line_height=”1.2em” header_font_size_tablet=”40px” header_font_size_phone=”24px” header_font_size_last_edited=”on|desktop” global_colors_info=”{%22gcid-6171fd24-b893-4d22-843a-f4129850a5c1%22:%91%22header_text_color%22%93}”]\n

Ready to Take Action?<\/span><\/h1>\n[\/et_pb_text][et_pb_button button_url=”#CTACALENDRIER” button_text=”Talk to an expert” _builder_version=”4.27.4″ custom_button=”on” button_text_size=”15px” button_bg_color=”#f17523″ button_border_color=”#f17523″ button_border_radius=”8px” button_letter_spacing=”2px” button_font=”–et_global_body_font|700||on|||||” button_use_icon=”off” background_layout=”dark” custom_margin=”||||true” custom_padding=”16px|32px|16px|32px|true|true” box_shadow_style=”preset3″ button_letter_spacing_hover=”2px” button_bg_color_hover=”#00e2c4″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”2px” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#293344″ button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off” button_bg_enable_color__hover=”on”][\/et_pb_button][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_code _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]