{"id":12367,"date":"2025-08-25T11:18:28","date_gmt":"2025-08-25T15:18:28","guid":{"rendered":"https:\/\/pomerol.ca\/itom\/"},"modified":"2026-06-05T15:33:01","modified_gmt":"2026-06-05T19:33:01","slug":"itom","status":"publish","type":"page","link":"https:\/\/pomerol.ca\/en\/itom\/","title":{"rendered":"ITOM"},"content":{"rendered":"\n[et_pb_section fb_built=”1″ admin_label=”Header” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#293344″ background_image=”https:\/\/pomerol.ca\/wp-content\/uploads\/2025\/06\/100.jpg” background_blend=”soft-light” da_disable_devices=”off|off|off” collapsed=”on” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on” custom_padding=”0px||0px||true|false”][et_pb_row column_structure=”3_4,1_4″ _builder_version=”4.19.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_4″ _builder_version=”4.19.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.2″ _module_preset=”2f96463c-908a-4c8f-8607-5ebad5514bf1″ custom_margin=”||10px||false|false” inline_fonts=”Playfair Display” global_colors_info=”{}”]\n

Anticipate Incidents with ITOM<\/span><\/h1>\n[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”b2e8d343-9c2c-43b2-be65-e473da4aa701″ inline_fonts=”Roboto” global_colors_info=”{}”]Clear direction, measurable value, governance that holds. The platform discipline that turns your IT operations into a performance engine, not a cost center.<\/span>[\/et_pb_text][et_pb_button button_url=”#CTACALENDRIER” button_text=”Get an Impact Report in 30 Minutes” _builder_version=”4.27.4″ _module_preset=”967cda72-039a-447d-9a31-80f7a994b20d” button_text_color=”#ffffff” button_border_radius=”8px” button_font=”–et_global_body_font|700||on|||||” global_colors_info=”{}” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#293344″ button_bg_enable_color__hover=”on”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.19.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/pomerol.ca\/wp-content\/uploads\/2026\/04\/Consulting-Implementation.png” title_text=”Consulting & Implementation” align=”center” _builder_version=”4.27.5″ _module_preset=”default” width=”150px” max_width_tablet=”200px” max_width_phone=”200px” max_width_last_edited=”on|phone” module_alignment=”center” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Features” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#0a0e17″ da_disable_devices=”off|off|off” locked=”off” collapsed=”on” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on” custom_padding=”0px||0px||true|false”][et_pb_row _builder_version=”4.19.2″ _module_preset=”default” max_width=”800px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.2″ _module_preset=”74102ea0-da95-49fb-939d-92f04b938f73″ text_orientation=”center” inline_fonts=”Playfair Display” global_colors_info=”{}”]\n

Your Current Challenges<\/span><\/strong><\/h2>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.27.4″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.19.2″ _module_preset=”default” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||30px||false|false” custom_padding_last_edited=”on|tablet” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”312f3ba8-ab91-4ae6-8826-190ae920c6e1″ text_orientation=”center” custom_margin=”||0px||false|false” inline_fonts=”Playfair Display” global_colors_info=”{}”]\n

Fragile Foundations<\/span><\/strong><\/h3>\n[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”b2e8d343-9c2c-43b2-be65-e473da4aa701″ text_orientation=”center” inline_fonts=”Roboto” global_colors_info=”{}”]\n

A CMDB populated without a clear data strategy undermines trust and turns your powerful ITOM tool into a source of confusion.<\/span><\/p>\n\n \n\n[\/et_pb_text][et_pb_button button_url=”#CTACALENDRIER” button_text=”That’s my case” button_alignment=”center” _builder_version=”4.27.4″ _module_preset=”830976f8-0de1-4d8e-bccd-9126ce9ea535″ button_font=”–et_global_body_font|700||on|||||” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.19.2″ _module_preset=”default” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||30px||false|false” custom_padding_last_edited=”on|tablet” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”312f3ba8-ab91-4ae6-8826-190ae920c6e1″ text_font=”–et_global_heading_font||||||||” header_font=”–et_global_heading_font||||||||” text_orientation=”center” custom_margin=”||0px||false|false” inline_fonts=”Playfair Display” global_colors_info=”{}”]\n

The Golden Jail<\/span><\/strong><\/h3>\n[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”b2e8d343-9c2c-43b2-be65-e473da4aa701″ text_orientation=”center” inline_fonts=”Roboto” global_colors_info=”{}”]\n

Excessive customizations lock you into a costly, rigid solution that can\u2019t evolve without the original integrator.<\/span><\/p>\n\n \n\n[\/et_pb_text][et_pb_button button_url=”#CTACALENDRIER” button_text=”That’s my case” button_alignment=”center” _builder_version=”4.27.4″ _module_preset=”830976f8-0de1-4d8e-bccd-9126ce9ea535″ button_font=”–et_global_body_font|700||on|||||” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.19.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”312f3ba8-ab91-4ae6-8826-190ae920c6e1″ text_orientation=”center” custom_margin=”||0px||false|false” inline_fonts=”Playfair Display” global_colors_info=”{}”]\n

Blurred Governance<\/span><\/strong><\/h3>\n[\/et_pb_text][et_pb_text _builder_version=”4.19.2″ _module_preset=”b2e8d343-9c2c-43b2-be65-e473da4aa701″ text_orientation=”center” inline_fonts=”Roboto” global_colors_info=”{}”]\n

You\u2019re moving to the cloud, but without robust automation and integrated monitoring, your workflows remain inefficient and vulnerable.<\/p>\n\n [\/et_pb_text][et_pb_button button_url=”#CTACALENDRIER” button_text=”That’s my case” button_alignment=”center” _builder_version=”4.27.4″ _module_preset=”830976f8-0de1-4d8e-bccd-9126ce9ea535″ button_font=”–et_global_body_font|700||on|||||” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ background_color=”#293344″ custom_padding=”0px||0px||true|false”][et_pb_row _builder_version=”4.27.4″ column_structure=”4_4″][et_pb_column type=”4_4″ _builder_version=”4.27.4″ ][et_pb_text _builder_version=”4.27.4″ text_text_color=”#ffffff” header_text_color=”#ffffff” text_orientation=”center”]\n

The challenge of the moment: AI<\/p>\n\n

Your AI ambitions are landing on your ITOM. Is your operational data ready?<\/h2>\n

Predictive detection, assisted event correlation, AI agents: AI amplifies what your ITOM already does. On an unreliable CMDB, it accelerates the mess. Without explicit direction and reliable data, AI automates drift instead of correcting it. Pomerol installs the intentionality that makes your AI initiatives actionable, not just declarative.<\/p>\n\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”How It Works” _builder_version=”4.27.4″ _module_preset=”default” background_color=”gcid-8020c5c5-3063-43d3-92c5-9fcdd948cb76″ overflow-x=”hidden” overflow-y=”hidden” da_disable_devices=”off|off|off” saved_tabs=”all” collapsed=”on” global_colors_info=”{%22gcid-8020c5c5-3063-43d3-92c5-9fcdd948cb76%22:%91%22background_color%22,%22background_color%22%93}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on” custom_padding=”0px||0px||true|false”][et_pb_row column_structure=”3_4,1_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”5fc8c041-2ee0-4c47-a088-6fc85a3f9835″ header_2_text_color=”#FFFFFF” inline_fonts=”Playfair Display” global_colors_info=”{}”]\n

Why ServiceNow and Pomerol for Your ITOM?<\/span><\/strong><\/h2>\n[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”A Single Platform” use_icon=”on” font_icon=”||fa||400″ _builder_version=”4.27.4″ _module_preset=”0684da73-5668-4a47-832c-11b70fafb004″ header_font=”–et_global_heading_font|500|||||||” body_font=”–et_global_body_font||||||||” global_colors_info=”{}”]\n

Discover and automatically track your entire infrastructure\u2014on-premises, in the cloud, or serverless\u2014from a single platform connected to your CMDB. Manage even your TLS certificates and firewall policies in the same place.\r\n<\/span><\/span><\/p>\n\n[\/et_pb_blurb][et_pb_blurb title=”Incidents Predicted, Not Endured” use_icon=”on” font_icon=”s||divi||400″ _builder_version=”4.27.4″ _module_preset=”0684da73-5668-4a47-832c-11b70fafb004″ header_font=”–et_global_heading_font|500|||||||” body_font=”–et_global_body_font||||||||” global_colors_info=”{}”]\n

Automate provisioning, cloud resource management, and continuous governance with intelligent workflows. More agility, less chaos.<\/span><\/span><\/p>\n\n[\/et_pb_blurb][et_pb_blurb title=”Smooth and Governed Cloud Adoption” use_icon=”on” font_icon=”||divi||400″ _builder_version=”4.27.4″ _module_preset=”0684da73-5668-4a47-832c-11b70fafb004″ header_font=”–et_global_heading_font|500|||||||” body_font=”–et_global_body_font||||||||” global_colors_info=”{}”]\n

Quickly detect areas of non-compliance, technical debt, and ghost assets. Always be audit-ready.<\/span><\/p>\n\n[\/et_pb_blurb][et_pb_blurb title=”A 360\u00ba View of Your Operations” use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”0684da73-5668-4a47-832c-11b70fafb004″ header_font=”–et_global_heading_font|500|||||||” body_font=”–et_global_body_font||||||||” global_colors_info=”{}”]\n

Create intuitive service maps with accelerated deployment powered by machine learning. Visualize the operational impact of every change in real time.<\/span><\/p>\n\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/pomerol.ca\/wp-content\/uploads\/2025\/07\/Espace-des-operations-de-Service.jpg” title_text=”Espace des op\u00e9rations de Service” _builder_version=”4.27.4″ _module_preset=”default” border_radii=”on|24px|24px|24px|24px” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|on|on” admin_label=”How It Works” _builder_version=”4.27.4″ _module_preset=”default” background_color=”gcid-8020c5c5-3063-43d3-92c5-9fcdd948cb76″ overflow-x=”hidden” overflow-y=”hidden” da_disable_devices=”off|off|off” saved_tabs=”all” collapsed=”on” global_colors_info=”{%22gcid-8020c5c5-3063-43d3-92c5-9fcdd948cb76%22:%91%22background_color%22,%22background_color%22%93}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”3_4,1_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”5fc8c041-2ee0-4c47-a088-6fc85a3f9835″ header_2_text_color=”#FFFFFF” inline_fonts=”Playfair Display” global_colors_info=”{}”]\n

Why ServiceNow and Pomerol for Your ITOM?<\/span><\/strong><\/h2>\n[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”A Single Platform” use_icon=”on” font_icon=”||fa||400″ _builder_version=”4.27.4″ _module_preset=”0684da73-5668-4a47-832c-11b70fafb004″ header_font=”–et_global_heading_font|500|||||||” body_font=”–et_global_body_font||||||||” global_colors_info=”{}”]\n

Discover and automatically track your entire infrastructure\u2014on-premises, in the cloud, or serverless\u2014from a single platform connected to your CMDB. Manage even your TLS certificates and firewall policies in the same place.\r\n<\/span><\/span><\/p>\n\n[\/et_pb_blurb][et_pb_blurb title=”Incidents Predicted, Not Endured” use_icon=”on” font_icon=”s||divi||400″ _builder_version=”4.27.4″ _module_preset=”0684da73-5668-4a47-832c-11b70fafb004″ header_font=”–et_global_heading_font|500|||||||” body_font=”–et_global_body_font||||||||” global_colors_info=”{}”]\n

Automate provisioning, cloud resource management, and continuous governance with intelligent workflows. More agility, less chaos.<\/span><\/span><\/p>\n\n[\/et_pb_blurb][et_pb_blurb title=”Smooth and Governed Cloud Adoption” use_icon=”on” font_icon=”||divi||400″ _builder_version=”4.27.4″ _module_preset=”0684da73-5668-4a47-832c-11b70fafb004″ header_font=”–et_global_heading_font|500|||||||” body_font=”–et_global_body_font||||||||” global_colors_info=”{}”]\n

Quickly detect areas of non-compliance, technical debt, and ghost assets. Always be audit-ready.<\/span><\/p>\n\n[\/et_pb_blurb][et_pb_blurb title=”A 360\u00ba View of Your Operations” use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”0684da73-5668-4a47-832c-11b70fafb004″ header_font=”–et_global_heading_font|500|||||||” body_font=”–et_global_body_font||||||||” global_colors_info=”{}”]\n

Create intuitive service maps with accelerated deployment powered by machine learning. Visualize the operational impact of every change in real time.<\/span><\/p>\n\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/pomerol.ca\/wp-content\/uploads\/2025\/07\/Espace-des-operations-de-Service.jpg” title_text=”Espace des op\u00e9rations de Service” _builder_version=”4.27.4″ _module_preset=”default” border_radii=”on|24px|24px|24px|24px” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”off|tablet” admin_label=”Stats” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#0a0e17″ custom_padding=”0px||0px||true|false” da_disable_devices=”off|off|off” collapsed=”on” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.19.2″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”74102ea0-da95-49fb-939d-92f04b938f73″ text_orientation=”center” inline_fonts=”Playfair Display” global_colors_info=”{}”]\n

Accelerate Your Performance Metrics<\/strong><\/span><\/h2>\n[\/et_pb_text][et_pb_blurb _builder_version=”4.27.4″ _module_preset=”0684da73-5668-4a47-832c-11b70fafb004″ header_font=”–et_global_heading_font|500|||||||” body_font=”–et_global_body_font||||||||” global_colors_info=”{}”]\n

All statistics are sourced from ServiceNow and linked to case studies.<\/span><\/p>\n\n[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”gcid-f1f9244b-c8ab-43e1-95c3-c0bdf69ac7b5″ transform_scale_last_edited=”off|desktop” transform_translate_tablet=”0px|0%” transform_translate_phone=”0px|0%” transform_translate_last_edited=”off|desktop” transform_rotate_last_edited=”off|desktop” transform_skew_last_edited=”off|desktop” transform_origin_last_edited=”off|desktop” transform_styles_last_edited=”off|desktop” custom_padding=”40px|40px|40px|40px|true|true” custom_padding_tablet=”30px|30px|30px|30px|true|true” custom_padding_phone=”20px|20px|20px|20px|true|true” custom_padding_last_edited=”on|tablet” border_radii=”on|24px|24px|24px|24px” global_colors_info=”{%22gcid-f1f9244b-c8ab-43e1-95c3-c0bdf69ac7b5%22:%91%22background_color%22%93}”][et_pb_number_counter title=”faster ticket resolution” number=”75″ _builder_version=”4.27.4″ _module_preset=”c424c157-cf39-493e-a116-8c100b36ca2a” title_font=”–et_global_body_font|700||on|||||” number_font=”–et_global_body_font|700|||||||” locked=”off” global_colors_info=”{}”][\/et_pb_number_counter][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”gcid-f1f9244b-c8ab-43e1-95c3-c0bdf69ac7b5″ custom_padding=”40px|40px|40px|40px|true|true” custom_padding_tablet=”30px|30px|30px|30px|true|true” custom_padding_phone=”20px|20px|20px|20px|true|true” custom_padding_last_edited=”on|tablet” border_radii=”on|24px|24px|24px|24px” global_colors_info=”{%22gcid-f1f9244b-c8ab-43e1-95c3-c0bdf69ac7b5%22:%91%22background_color%22%93}”][et_pb_number_counter title=”improvement in Mean Time to Detect (MTTD)” number=”15″ _builder_version=”4.27.4″ _module_preset=”c424c157-cf39-493e-a116-8c100b36ca2a” locked=”off” global_colors_info=”{}”][\/et_pb_number_counter][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”gcid-f1f9244b-c8ab-43e1-95c3-c0bdf69ac7b5″ transform_scale_last_edited=”off|desktop” transform_translate_tablet=”0px|0%” transform_translate_phone=”0px|0%” transform_translate_last_edited=”off|desktop” transform_rotate_last_edited=”off|desktop” transform_skew_last_edited=”off|desktop” transform_origin_last_edited=”off|desktop” transform_styles_last_edited=”off|desktop” custom_padding=”40px|40px|40px|40px|true|true” custom_padding_tablet=”30px|30px|30px|30px|true|true” custom_padding_phone=”20px|20px|20px|20px|true|true” custom_padding_last_edited=”on|tablet” border_radii=”on|24px|24px|24px|24px” global_colors_info=”{%22gcid-f1f9244b-c8ab-43e1-95c3-c0bdf69ac7b5%22:%91%22background_color%22%93}”][et_pb_number_counter title=”fewer critical incidents with event correlation” number=”50″ _builder_version=”4.27.4″ _module_preset=”c424c157-cf39-493e-a116-8c100b36ca2a” title_font=”–et_global_body_font|700||on|||||” locked=”off” global_colors_info=”{}”][\/et_pb_number_counter][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”How It Works” _builder_version=”4.27.4″ _module_preset=”default” background_color=”gcid-8020c5c5-3063-43d3-92c5-9fcdd948cb76″ overflow-x=”hidden” overflow-y=”hidden” da_disable_devices=”off|off|off” saved_tabs=”all” collapsed=”on” global_colors_info=”{%22gcid-8020c5c5-3063-43d3-92c5-9fcdd948cb76%22:%91%22background_color%22,%22background_color%22%93}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on” custom_padding=”0px||0px||true|false”][et_pb_row column_structure=”3_4,1_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”5fc8c041-2ee0-4c47-a088-6fc85a3f9835″ header_2_text_color=”#FFFFFF” inline_fonts=”Playfair Display” global_colors_info=”{}”]\n

Why work With Us ?<\/span><\/strong><\/h2>\n[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”b2e8d343-9c2c-43b2-be65-e473da4aa701″ inline_fonts=”Roboto” global_colors_info=”{}”]\n

Parce que nous faisons passer l\u2019humain et votre succ\u00e8s avant tout.\r\n<\/span>Nous construisons des outils stables, \u00e9volutifs et r\u00e9ellement adapt\u00e9s \u00e0 vos besoins.<\/span><\/p>\n\n[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Access to senior experts who are empathetic and humble.” use_icon=”on” font_icon=”||fa||400″ _builder_version=”4.27.4″ _module_preset=”0684da73-5668-4a47-832c-11b70fafb004″ header_font=”–et_global_heading_font|500|||||||” body_font=”–et_global_body_font||||||||” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb title=”A flexible, personalized approach: your reality is our blueprint.” use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”0684da73-5668-4a47-832c-11b70fafb004″ header_font=”–et_global_heading_font|500|||||||” body_font=”–et_global_body_font||||||||” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb title=”A clear priority: your success, not a rigid mandate statement.” use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”0684da73-5668-4a47-832c-11b70fafb004″ header_font=”–et_global_heading_font|500|||||||” body_font=”–et_global_body_font||||||||” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb title=”Support through change, to ensure adoption and performance.” use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”0684da73-5668-4a47-832c-11b70fafb004″ header_font=”–et_global_heading_font|500|||||||” body_font=”–et_global_body_font||||||||” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb title=”We fix the broken pieces left by those who treated you like just a number.” use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”0684da73-5668-4a47-832c-11b70fafb004″ header_font=”–et_global_heading_font|500|||||||” body_font=”–et_global_body_font||||||||” global_colors_info=”{}”][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ background_color=”#F9F9F9″ custom_padding=”0px||0px||true|false”][et_pb_row _builder_version=”4.27.4″ column_structure=”4_4″][et_pb_column type=”4_4″ _builder_version=”4.27.4″ ][et_pb_text _builder_version=”4.27.4″ text_orientation=”center”]\n

Our approach<\/p>\n\n

Your ITOM delivered with CAP\u2122 discipline<\/h2>\nWe don\u2019t deploy a project then walk away. We deliver a trajectory steered over time.\n\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ column_structure=”1_4,1_4,1_4,1_4″][et_pb_column type=”1_4″ _builder_version=”4.27.4″ background_color=”#FFFFFF” custom_padding=”30px|26px|30px|26px|false|false” border_radii=”on|6px|6px|6px|6px” border_width_all=”1px” border_color_all=”#e6e8ec”][et_pb_text _builder_version=”4.27.4″ ]\n

AZIMUT<\/p>\n

Set the direction<\/p>\n

Which critical services truly matter, which operational priorities you defend, who arbitrates. Your operations driven by the business, not by the flood of alerts.<\/p>\n

AI<\/strong> · your initiatives fit the trajectory, not an isolated backlog.<\/p>\n\n[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ background_color=”#FFFFFF” custom_padding=”30px|26px|30px|26px|false|false” border_radii=”on|6px|6px|6px|6px” border_width_all=”1px” border_color_all=”#e6e8ec”][et_pb_text _builder_version=”4.27.4″ ]\n

VECTOR<\/p>\n

Realize the value<\/p>\n

Prioritize the highest-impact improvements (MTTD reduction, event correlation, automation) and measure realized benefits.<\/p>\n

AI<\/strong> · each AI request is prioritized by impact and measured against a baseline, not noise.<\/p>\n\n[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ background_color=”#FFFFFF” custom_padding=”30px|26px|30px|26px|false|false” border_radii=”on|6px|6px|6px|6px” border_width_all=”1px” border_color_all=”#e6e8ec”][et_pb_text _builder_version=”4.27.4″ ]\n

CADENCE<\/p>\n

Set the rhythm<\/p>\n

Structured event, incident and change reviews. Governance rituals that sustain resilience without letting the RUN absorb everything.<\/p>\n

AI<\/strong> · rituals keep AI from bloating the platform faster than it creates value.<\/p>\n\n[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ background_color=”#FFFFFF” custom_padding=”30px|26px|30px|26px|false|false” border_radii=”on|6px|6px|6px|6px” border_width_all=”1px” border_color_all=”#e6e8ec”][et_pb_text _builder_version=”4.27.4″ ]\n

ADOPTION<\/p>\n

Anchor the change<\/p>\n

Operational practices adopted day to day, a CMDB kept current, ROI captured, not a platform configured then neglected.<\/p>\n

AI<\/strong> · the usage discipline that turns AI into real value, not theater.<\/p>\n\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ background_color=”#F9F9F9″ custom_padding=”74px||74px||true|false”][et_pb_row column_structure=”4_4″ _builder_version=”4.27.4″][et_pb_column type=”4_4″ _builder_version=”4.27.4″][et_pb_text _builder_version=”4.27.4″ text_orientation=”center”]\n

Your ITOM maturity journey<\/h2>\n[\/et_pb_text][et_pb_text _builder_version=”4.27.4″]\n
\n
\n
Reactive<\/div>\n
Firefighting alerts, noise, incidents endured.<\/div>\n<\/div>\n
→<\/div>\n
\n
Structured<\/div>\n
Documented CMDB, stable processes.<\/div>\n<\/div>\n
→<\/div>\n
\n
Governed<\/div>\n
Data-driven decisions, services mapped.<\/div>\n<\/div>\n
→<\/div>\n
\n
Strategic<\/div>\n
A predictive ITOM that prevents outages continuously.<\/div>\n<\/div>\n<\/div>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ custom_padding=”0px||0px||true|false”][et_pb_row _builder_version=”4.27.4″ column_structure=”4_4″ max_width=”860px” module_alignment=”center”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ background_color=”#FFFFFF” custom_padding=”50px|40px|50px|40px|false|false” border_radii=”on|10px|10px|10px|10px” border_width_all=”2px” border_color_all=”#F17523″][et_pb_text _builder_version=”4.27.4″ text_orientation=”center”]\n

Your ITOM is part of the CAP\u2122<\/span> system<\/h2>\nCatalyze. Align. Perform. ITOM isn\u2019t an end in itself: it\u2019s one dimension of a sustainable performance system. See how platform discipline makes every operational improvement defensible.\n\n[\/et_pb_text][et_pb_button button_text=”Discover the CAP model” button_url=”\/en\/cap\/” _builder_version=”4.27.4″ custom_button=”on” button_bg_color=”#F17523″ button_text_color=”#ffffff” button_border_color=”#F17523″ module_alignment=”center”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Features” _builder_version=”4.27.4″ _module_preset=”default” background_color=”gcid-8020c5c5-3063-43d3-92c5-9fcdd948cb76″ da_disable_devices=”off|off|off” saved_tabs=”all” locked=”off” collapsed=”on” global_colors_info=”{%22gcid-8020c5c5-3063-43d3-92c5-9fcdd948cb76%22:%91%22background_color%22%93}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on” custom_padding=”0px||0px||true|false”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” max_width=”700px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”b8191019-ae1b-490f-9d59-dbb611b81da4″ header_2_text_color=”#FFFFFF” text_orientation=”center” text_orientation_tablet=”left” text_orientation_phone=”” text_orientation_last_edited=”on|tablet” locked=”off” inline_fonts=”Playfair Display” global_colors_info=”{}”]\n

Our Recent Projects<\/span><\/strong><\/h2>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_filterable_portfolio fullwidth=”off” _builder_version=”4.27.4″ _module_preset=”default” background_layout=”dark” global_colors_info=”{}”][\/et_pb_filterable_portfolio][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_stops=”#0a0e17 0%|#0a0e17 100%” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”c16985e1-e0d6-4022-964d-e2bfc04fa633″ header_font=”–et_global_heading_font|700|||||||” header_text_color=”gcid-6171fd24-b893-4d22-843a-f4129850a5c1″ header_font_size=”75px” header_line_height=”1.2em” header_font_size_tablet=”40px” header_font_size_phone=”24px” header_font_size_last_edited=”on|desktop” global_colors_info=”{%22gcid-6171fd24-b893-4d22-843a-f4129850a5c1%22:%91%22header_text_color%22%93}”]\n

Ready to Take Action ?<\/span><\/h1>\n[\/et_pb_text][et_pb_button button_url=”#CTACALENDRIER” button_text=”Talk to an expert” _builder_version=”4.27.4″ custom_button=”on” button_text_size=”15px” button_bg_color=”#f17523″ button_border_color=”#f17523″ button_border_radius=”8px” button_letter_spacing=”2px” button_font=”–et_global_body_font|700||on|||||” button_use_icon=”off” background_layout=”dark” custom_margin=”||||true” custom_padding=”16px|32px|16px|32px|true|true” box_shadow_style=”preset3″ button_letter_spacing_hover=”2px” button_bg_color_hover=”#00e2c4″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”2px” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#293344″ button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off” button_bg_enable_color__hover=”on”][\/et_pb_button][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_code _builder_version=”4.27.4″ _module_preset=”default” border_radii=”on|24px|24px|24px|24px” global_colors_info=”{}”]