{"id":12376,"date":"2025-08-25T14:10:18","date_gmt":"2025-08-25T18:10:18","guid":{"rendered":"https:\/\/pomerol.ca\/itsm\/"},"modified":"2026-06-05T15:31:58","modified_gmt":"2026-06-05T19:31:58","slug":"itsm","status":"publish","type":"page","link":"https:\/\/pomerol.ca\/en\/itsm\/","title":{"rendered":"ITSM"},"content":{"rendered":"\n[et_pb_section fb_built=”1″ admin_label=”Header” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#293344″ background_image=”https:\/\/pomerol.ca\/wp-content\/uploads\/2025\/06\/101.jpg” background_blend=”soft-light” da_disable_devices=”off|off|off” collapsed=”on” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on” custom_padding=”0px||0px||true|false”][et_pb_row column_structure=”3_4,1_4″ _builder_version=”4.19.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_4″ _builder_version=”4.19.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.2″ _module_preset=”2f96463c-908a-4c8f-8607-5ebad5514bf1″ custom_margin=”||10px||false|false” inline_fonts=”Playfair Display” global_colors_info=”{}”]\n

Regain Control of Your ITSM<\/span><\/h1>\n[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”b2e8d343-9c2c-43b2-be65-e473da4aa701″ inline_fonts=”Roboto” global_colors_info=”{}”]Clear direction, measurable value, governance that holds. The platform discipline that turns your IT services into a performance engine, not a cost center.<\/span>[\/et_pb_text][et_pb_button button_url=”#CTACALENDRIER” button_text=”Get an Impact Report in 30 Minutes” _builder_version=”4.27.4″ _module_preset=”967cda72-039a-447d-9a31-80f7a994b20d” button_text_color=”#ffffff” button_border_radius=”8px” button_font=”–et_global_body_font|700||on|||||” global_colors_info=”{}” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#293344″ button_bg_enable_color__hover=”on”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.19.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/pomerol.ca\/wp-content\/uploads\/2026\/04\/Consulting-Implementation.png” title_text=”Consulting & Implementation” align=”center” _builder_version=”4.27.5″ _module_preset=”default” width=”150px” max_width_tablet=”200px” max_width_phone=”200px” max_width_last_edited=”on|tablet” module_alignment=”center” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Features” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#0a0e17″ da_disable_devices=”off|off|off” locked=”off” collapsed=”on” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on” custom_padding=”0px||0px||true|false”][et_pb_row _builder_version=”4.19.2″ _module_preset=”default” max_width=”800px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.2″ _module_preset=”74102ea0-da95-49fb-939d-92f04b938f73″ text_orientation=”center” inline_fonts=”Playfair Display” global_colors_info=”{}”]\n

Your Current Challenges<\/span><\/strong><\/h2>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.27.4″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.19.2″ _module_preset=”default” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||30px||false|false” custom_padding_last_edited=”on|tablet” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”312f3ba8-ab91-4ae6-8826-190ae920c6e1″ text_orientation=”center” custom_margin=”||0px||false|false” inline_fonts=”Playfair Display” global_colors_info=”{}”]\n

Misconfigured Setup<\/span><\/strong><\/h3>\n[\/et_pb_text][et_pb_text _builder_version=”4.19.2″ _module_preset=”b2e8d343-9c2c-43b2-be65-e473da4aa701″ text_orientation=”center” inline_fonts=”Roboto” global_colors_info=”{}”]\n

The initial setup of your ITSM processes during the project phase. You realize that the template used by your integrator creates friction, slows down operations, and prevents you from reaching your objectives.<\/span><\/p>\n\n \n\n[\/et_pb_text][et_pb_button button_url=”#CTACALENDRIER” button_text=”That’s my case” button_alignment=”center” _builder_version=”4.27.4″ _module_preset=”830976f8-0de1-4d8e-bccd-9126ce9ea535″ button_font=”–et_global_body_font|700||on|||||” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.19.2″ _module_preset=”default” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||30px||false|false” custom_padding_last_edited=”on|tablet” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”312f3ba8-ab91-4ae6-8826-190ae920c6e1″ text_font=”–et_global_heading_font||||||||” header_font=”–et_global_heading_font||||||||” text_orientation=”center” custom_margin=”||0px||false|false” inline_fonts=”Playfair Display” global_colors_info=”{}”]\n

Avoidable Delays<\/span><\/strong><\/h3>\n[\/et_pb_text][et_pb_text _builder_version=”4.19.2″ _module_preset=”b2e8d343-9c2c-43b2-be65-e473da4aa701″ text_orientation=”center” inline_fonts=”Roboto” global_colors_info=”{}”]\n

Your deployment isn\u2019t progressing as planned. Unanticipated blind spots emerge along the way \u2014 what you didn\u2019t know at the start becomes a structural barrier to your progress.<\/span><\/p>\n\n \n\n[\/et_pb_text][et_pb_button button_url=”#CTACALENDRIER” button_text=”That’s my case” button_alignment=”center” _builder_version=”4.27.4″ _module_preset=”830976f8-0de1-4d8e-bccd-9126ce9ea535″ button_font=”–et_global_body_font|700||on|||||” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.19.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”312f3ba8-ab91-4ae6-8826-190ae920c6e1″ text_orientation=”center” custom_margin=”||0px||false|false” inline_fonts=”Playfair Display” global_colors_info=”{}”]\n

Lack of Mastery<\/span><\/strong><\/h3>\n[\/et_pb_text][et_pb_text _builder_version=”4.19.2″ _module_preset=”b2e8d343-9c2c-43b2-be65-e473da4aa701″ text_orientation=”center” inline_fonts=”Roboto” global_colors_info=”{}”]\n

Your platform is live, but day to day you lack clarity, confidence, and direction. Your teams are flying blind without the support of an expert co-pilot to face operational challenges.<\/span><\/p>\n\n \n\n[\/et_pb_text][et_pb_button button_url=”#CTACALENDRIER” button_text=”That’s my case” button_alignment=”center” _builder_version=”4.27.4″ _module_preset=”830976f8-0de1-4d8e-bccd-9126ce9ea535″ button_font=”–et_global_body_font|700||on|||||” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ background_color=”#293344″ custom_padding=”0px||0px||true|false”][et_pb_row _builder_version=”4.27.4″ column_structure=”4_4″][et_pb_column type=”4_4″ _builder_version=”4.27.4″ ][et_pb_text _builder_version=”4.27.4″ text_text_color=”#ffffff” header_text_color=”#ffffff” text_orientation=”center”]\n

The challenge of the moment: AI<\/p>\n\n

Your AI ambitions are landing on your ITSM. Are your processes ready?<\/h2>\n

Now Assist, virtual agents, assisted resolution: AI amplifies what your ITSM processes already do. On a messy foundation, it accelerates the mess. Without explicit direction and reliable data, AI automates drift instead of correcting it. Pomerol installs the intentionality that makes your AI initiatives actionable, not just declarative.<\/p>\n\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”How It Works” _builder_version=”4.27.4″ _module_preset=”default” background_color=”gcid-8020c5c5-3063-43d3-92c5-9fcdd948cb76″ overflow-x=”hidden” overflow-y=”hidden” da_disable_devices=”off|off|off” saved_tabs=”all” collapsed=”on” global_colors_info=”{%22gcid-8020c5c5-3063-43d3-92c5-9fcdd948cb76%22:%91%22background_color%22,%22background_color%22%93}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on” custom_padding=”0px||0px||true|false”][et_pb_row column_structure=”3_4,1_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”5fc8c041-2ee0-4c47-a088-6fc85a3f9835″ header_2_text_color=”#FFFFFF” inline_fonts=”Playfair Display” global_colors_info=”{}”]\n

Why ServiceNow and Pomerol for your ITSM ?<\/span><\/strong><\/h2>\n[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”A Single Platform” use_icon=”on” font_icon=”||fa||400″ _builder_version=”4.27.4″ _module_preset=”0684da73-5668-4a47-832c-11b70fafb004″ header_font=”–et_global_heading_font|500|||||||” body_font=”–et_global_body_font||||||||” global_colors_info=”{}”]\n

Unify your IT services, tools, and teams on a single modern interface built on industry best practices.\u00a0<\/span><\/span><\/p>\n\n[\/et_pb_blurb][et_pb_blurb title=”More Productivity, Less Burden” use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”0684da73-5668-4a47-832c-11b70fafb004″ header_font=”–et_global_heading_font|500|||||||” body_font=”–et_global_body_font||||||||” global_colors_info=”{}”]\n

Free your IT teams from repetitive tasks and poorly prioritized incidents. With built-in AI and virtual agents, you accelerate resolution, streamline operations, and boost efficiency without overloading your resources.<\/span><\/p>\n\n[\/et_pb_blurb][et_pb_blurb title=”Resilient IT Services” use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”0684da73-5668-4a47-832c-11b70fafb004″ header_font=”–et_global_heading_font|500|||||||” body_font=”–et_global_body_font||||||||” global_colors_info=”{}”]\n

A successful digital transformation starts with your people. ServiceNow puts humans at the center to ensure stable, flexible experiences aligned with real-world needs \u2014 even as the pace of change accelerates.<\/span><\/p>\n\n[\/et_pb_blurb][et_pb_blurb title=”A 360\u00ba View of Your Services” use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”0684da73-5668-4a47-832c-11b70fafb004″ header_font=”–et_global_heading_font|500|||||||” body_font=”–et_global_body_font||||||||” global_colors_info=”{}”]\n

ServiceNow ITSM gives you complete, real-time visibility into your incidents, requests, performance, and resources. No more blind decisions \u2014 manage your IT services with clarity, backed by data.<\/span><\/p>\n\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/pomerol.ca\/wp-content\/uploads\/2025\/07\/460A153A-3A8F-47BE-B4CA-EE12D7BE3190-2.jpg” title_text=”460A153A-3A8F-47BE-B4CA-EE12D7BE3190 2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|on|on” admin_label=”How It Works” _builder_version=”4.27.4″ _module_preset=”default” background_color=”gcid-8020c5c5-3063-43d3-92c5-9fcdd948cb76″ overflow-x=”hidden” overflow-y=”hidden” da_disable_devices=”off|off|off” saved_tabs=”all” collapsed=”on” global_colors_info=”{%22gcid-8020c5c5-3063-43d3-92c5-9fcdd948cb76%22:%91%22background_color%22,%22background_color%22%93}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”3_4,1_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”5fc8c041-2ee0-4c47-a088-6fc85a3f9835″ header_2_text_color=”#FFFFFF” inline_fonts=”Playfair Display” global_colors_info=”{}”]\n

Why ServiceNow and Pomerol for your ITSM ?<\/span><\/strong><\/h2>\n[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”A Single Platform” use_icon=”on” font_icon=”||fa||400″ _builder_version=”4.27.4″ _module_preset=”0684da73-5668-4a47-832c-11b70fafb004″ header_font=”–et_global_heading_font|500|||||||” body_font=”–et_global_body_font||||||||” global_colors_info=”{}”]\n

Unify your IT services, tools, and teams on a single modern interface built on industry best practices.\u00a0<\/span><\/span><\/p>\n\n[\/et_pb_blurb][et_pb_blurb title=”More Productivity, Less Burden” use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”0684da73-5668-4a47-832c-11b70fafb004″ header_font=”–et_global_heading_font|500|||||||” body_font=”–et_global_body_font||||||||” global_colors_info=”{}”]\n

Free your IT teams from repetitive tasks and poorly prioritized incidents. With built-in AI and virtual agents, you accelerate resolution, streamline operations, and boost efficiency without overloading your resources.<\/span><\/p>\n\n[\/et_pb_blurb][et_pb_blurb title=”Resilient IT Services” use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”0684da73-5668-4a47-832c-11b70fafb004″ header_font=”–et_global_heading_font|500|||||||” body_font=”–et_global_body_font||||||||” global_colors_info=”{}”]\n

A successful digital transformation starts with your people. ServiceNow puts humans at the center to ensure stable, flexible experiences aligned with real-world needs \u2014 even as the pace of change accelerates.<\/span><\/p>\n\n[\/et_pb_blurb][et_pb_blurb title=”A 360\u00ba View of Your Services” use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”0684da73-5668-4a47-832c-11b70fafb004″ header_font=”–et_global_heading_font|500|||||||” body_font=”–et_global_body_font||||||||” global_colors_info=”{}”]\n

ServiceNow ITSM gives you complete, real-time visibility into your incidents, requests, performance, and resources. No more blind decisions \u2014 manage your IT services with clarity, backed by data.<\/span><\/p>\n\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/pomerol.ca\/wp-content\/uploads\/2025\/07\/460A153A-3A8F-47BE-B4CA-EE12D7BE3190-2.jpg” title_text=”460A153A-3A8F-47BE-B4CA-EE12D7BE3190 2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”off|tablet” admin_label=”Stats” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#0a0e17″ custom_padding=”0px||0px||true|false” da_disable_devices=”off|off|off” collapsed=”on” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.19.2″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”74102ea0-da95-49fb-939d-92f04b938f73″ text_orientation=”center” inline_fonts=”Playfair Display” global_colors_info=”{}”]\n

Accelerate Your Performance Metrics<\/strong><\/span><\/h2>\n[\/et_pb_text][et_pb_blurb _builder_version=”4.27.4″ _module_preset=”0684da73-5668-4a47-832c-11b70fafb004″ header_font=”–et_global_heading_font|500|||||||” body_font=”–et_global_body_font||||||||” global_colors_info=”{}”]\n

All statistics are sourced from ServiceNow and backed by case studies.<\/span><\/p>\n\n[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”gcid-f1f9244b-c8ab-43e1-95c3-c0bdf69ac7b5″ transform_scale_last_edited=”off|desktop” transform_translate_tablet=”0px|0%” transform_translate_phone=”0px|0%” transform_translate_last_edited=”off|desktop” transform_rotate_last_edited=”off|desktop” transform_skew_last_edited=”off|desktop” transform_origin_last_edited=”off|desktop” transform_styles_last_edited=”off|desktop” custom_padding=”40px|40px|40px|40px|true|true” custom_padding_tablet=”30px|30px|30px|30px|true|true” custom_padding_phone=”20px|20px|20px|20px|true|true” custom_padding_last_edited=”on|tablet” border_radii=”on|24px|24px|24px|24px” global_colors_info=”{%22gcid-f1f9244b-c8ab-43e1-95c3-c0bdf69ac7b5%22:%91%22background_color%22%93}”][et_pb_number_counter title=”increase in IT team productivity through optimized time” number=”+20″ _builder_version=”4.27.4″ _module_preset=”c424c157-cf39-493e-a116-8c100b36ca2a” title_font=”–et_global_body_font|700||on|||||” number_font=”–et_global_body_font|700|||||||” locked=”off” global_colors_info=”{}”][\/et_pb_number_counter][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”gcid-f1f9244b-c8ab-43e1-95c3-c0bdf69ac7b5″ custom_padding=”40px|40px|40px|40px|true|true” custom_padding_tablet=”30px|30px|30px|30px|true|true” custom_padding_phone=”20px|20px|20px|20px|true|true” custom_padding_last_edited=”on|tablet” border_radii=”on|24px|24px|24px|24px” global_colors_info=”{%22gcid-f1f9244b-c8ab-43e1-95c3-c0bdf69ac7b5%22:%91%22background_color%22%93}”][et_pb_number_counter title=”reduction in critical P1 incidents through faster management” number=”-25″ _builder_version=”4.27.4″ _module_preset=”c424c157-cf39-493e-a116-8c100b36ca2a” locked=”off” global_colors_info=”{}”][\/et_pb_number_counter][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”gcid-f1f9244b-c8ab-43e1-95c3-c0bdf69ac7b5″ transform_scale_last_edited=”off|desktop” transform_translate_tablet=”0px|0%” transform_translate_phone=”0px|0%” transform_translate_last_edited=”off|desktop” transform_rotate_last_edited=”off|desktop” transform_skew_last_edited=”off|desktop” transform_origin_last_edited=”off|desktop” transform_styles_last_edited=”off|desktop” custom_padding=”40px|40px|40px|40px|true|true” custom_padding_tablet=”30px|30px|30px|30px|true|true” custom_padding_phone=”20px|20px|20px|20px|true|true” custom_padding_last_edited=”on|tablet” border_radii=”on|24px|24px|24px|24px” global_colors_info=”{%22gcid-f1f9244b-c8ab-43e1-95c3-c0bdf69ac7b5%22:%91%22background_color%22%93}”][et_pb_number_counter title=”ROI on your deployments in 3 years” number=”195″ _builder_version=”4.27.4″ _module_preset=”c424c157-cf39-493e-a116-8c100b36ca2a” title_font=”–et_global_body_font|700||on|||||” locked=”off” global_colors_info=”{}”][\/et_pb_number_counter][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”How It Works” _builder_version=”4.27.4″ _module_preset=”default” background_color=”gcid-8020c5c5-3063-43d3-92c5-9fcdd948cb76″ overflow-x=”hidden” overflow-y=”hidden” da_disable_devices=”off|off|off” saved_tabs=”all” collapsed=”on” global_colors_info=”{%22gcid-8020c5c5-3063-43d3-92c5-9fcdd948cb76%22:%91%22background_color%22,%22background_color%22%93}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on” custom_padding=”0px||0px||true|false”][et_pb_row column_structure=”3_4,1_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”5fc8c041-2ee0-4c47-a088-6fc85a3f9835″ header_2_text_color=”#FFFFFF” inline_fonts=”Playfair Display” global_colors_info=”{}”]\n

Why Work with Us ?<\/span><\/strong><\/h2>\n[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”b2e8d343-9c2c-43b2-be65-e473da4aa701″ inline_fonts=”Roboto” global_colors_info=”{}”]\n

Because we put people and your success first.
We build stable, scalable tools that are truly tailored to your needs.<\/p>\n\n[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Access to senior experts who are empathetic and humble.” use_icon=”on” font_icon=”||fa||400″ _builder_version=”4.27.4″ _module_preset=”0684da73-5668-4a47-832c-11b70fafb004″ header_font=”–et_global_heading_font|500|||||||” body_font=”–et_global_body_font||||||||” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb title=”A flexible, personalized approach: your reality is our blueprint.” use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”0684da73-5668-4a47-832c-11b70fafb004″ header_font=”–et_global_heading_font|500|||||||” body_font=”–et_global_body_font||||||||” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb title=”A clear priority: your success, not a rigid mandate statement.” use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”0684da73-5668-4a47-832c-11b70fafb004″ header_font=”–et_global_heading_font|500|||||||” body_font=”–et_global_body_font||||||||” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb title=”Support through change, to ensure adoption and performance.” use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”0684da73-5668-4a47-832c-11b70fafb004″ header_font=”–et_global_heading_font|500|||||||” body_font=”–et_global_body_font||||||||” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb title=”We fix the broken pieces left by those who treated you like just a number.” use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”0684da73-5668-4a47-832c-11b70fafb004″ header_font=”–et_global_heading_font|500|||||||” body_font=”–et_global_body_font||||||||” global_colors_info=”{}”][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ background_color=”#F9F9F9″ custom_padding=”0px||0px||true|false”][et_pb_row _builder_version=”4.27.4″ column_structure=”4_4″][et_pb_column type=”4_4″ _builder_version=”4.27.4″ ][et_pb_text _builder_version=”4.27.4″ text_orientation=”center”]\n

Our approach<\/p>\n\n

Your ITSM delivered with CAP\u2122 discipline<\/h2>\nWe don\u2019t deploy a project then walk away. We deliver a trajectory steered over time.\n\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ column_structure=”1_4,1_4,1_4,1_4″][et_pb_column type=”1_4″ _builder_version=”4.27.4″ background_color=”#FFFFFF” custom_padding=”30px|26px|30px|26px|false|false” border_radii=”on|6px|6px|6px|6px” border_width_all=”1px” border_color_all=”#e6e8ec”][et_pb_text _builder_version=”4.27.4″ ]\n

AZIMUT<\/p>\n

Set the direction<\/p>\n

Which services truly matter, which SLAs you defend, who arbitrates. Your ITSM catalog driven by the business, not the backlog.<\/p>\n

AI<\/strong> · your initiatives fit the trajectory, not an isolated backlog.<\/p>\n\n[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ background_color=”#FFFFFF” custom_padding=”30px|26px|30px|26px|false|false” border_radii=”on|6px|6px|6px|6px” border_width_all=”1px” border_color_all=”#e6e8ec”][et_pb_text _builder_version=”4.27.4″ ]\n

VECTOR<\/p>\n

Realize the value<\/p>\n

Prioritize the highest-impact improvements (P1, automation, ticket deflection) and measure realized benefits.<\/p>\n

AI<\/strong> · each AI request is prioritized by impact and measured against a baseline, not noise.<\/p>\n\n[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ background_color=”#FFFFFF” custom_padding=”30px|26px|30px|26px|false|false” border_radii=”on|6px|6px|6px|6px” border_width_all=”1px” border_color_all=”#e6e8ec”][et_pb_text _builder_version=”4.27.4″ ]\n

CADENCE<\/p>\n

Set the rhythm<\/p>\n

Structured incident, problem and change reviews. Governance rituals that sustain performance without letting the RUN absorb everything.<\/p>\n

AI<\/strong> · rituals keep AI from bloating the platform faster than it creates value.<\/p>\n\n[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ background_color=”#FFFFFF” custom_padding=”30px|26px|30px|26px|false|false” border_radii=”on|6px|6px|6px|6px” border_width_all=”1px” border_color_all=”#e6e8ec”][et_pb_text _builder_version=”4.27.4″ ]\n

ADOPTION<\/p>\n

Anchor the change<\/p>\n

New processes adopted day to day, ROI captured, not a platform configured then underused.<\/p>\n

AI<\/strong> · the usage discipline that turns AI into real value, not theater.<\/p>\n\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ background_color=”#F9F9F9″ custom_padding=”74px||74px||true|false”][et_pb_row column_structure=”4_4″ _builder_version=”4.27.4″][et_pb_column type=”4_4″ _builder_version=”4.27.4″][et_pb_text _builder_version=”4.27.4″ text_orientation=”center”]\n

Your ITSM maturity journey<\/h2>\n[\/et_pb_text][et_pb_text _builder_version=”4.27.4″]\n
\n
\n
Reactive<\/div>\n
Firefighting incidents, prioritizing on the fly.<\/div>\n<\/div>\n
→<\/div>\n
\n
Structured<\/div>\n
Documented, stable processes.<\/div>\n<\/div>\n
→<\/div>\n
\n
Governed<\/div>\n
Data-driven decisions, SLAs met.<\/div>\n<\/div>\n
→<\/div>\n
\n
Strategic<\/div>\n
A predictive ITSM that creates ongoing value.<\/div>\n<\/div>\n<\/div>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ custom_padding=”0px||0px||true|false”][et_pb_row _builder_version=”4.27.4″ column_structure=”4_4″ max_width=”860px” module_alignment=”center”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ background_color=”#FFFFFF” custom_padding=”50px|40px|50px|40px|false|false” border_radii=”on|10px|10px|10px|10px” border_width_all=”2px” border_color_all=”#F17523″][et_pb_text _builder_version=”4.27.4″ text_orientation=”center”]\n

Your ITSM is part of the CAP\u2122<\/span> system<\/h2>\nCatalyze. Align. Perform. ITSM isn\u2019t an end in itself: it\u2019s one dimension of a sustainable performance system. See how platform discipline makes every ITSM improvement defensible.\n\n[\/et_pb_text][et_pb_button button_text=”Discover the CAP model” button_url=”\/en\/cap\/” _builder_version=”4.27.4″ custom_button=”on” button_bg_color=”#F17523″ button_text_color=”#ffffff” button_border_color=”#F17523″ module_alignment=”center”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Features” _builder_version=”4.27.4″ _module_preset=”default” background_color=”gcid-8020c5c5-3063-43d3-92c5-9fcdd948cb76″ da_disable_devices=”off|off|off” saved_tabs=”all” locked=”off” collapsed=”on” global_colors_info=”{%22gcid-8020c5c5-3063-43d3-92c5-9fcdd948cb76%22:%91%22background_color%22%93}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on” custom_padding=”0px||0px||true|false”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” max_width=”700px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”b8191019-ae1b-490f-9d59-dbb611b81da4″ header_2_text_color=”#FFFFFF” text_orientation=”center” text_orientation_tablet=”left” text_orientation_phone=”” text_orientation_last_edited=”on|tablet” locked=”off” inline_fonts=”Playfair Display” global_colors_info=”{}”]\n

Our Recent Projects<\/span><\/strong><\/h2>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_filterable_portfolio fullwidth=”off” _builder_version=”4.27.4″ _module_preset=”default” background_layout=”dark” global_colors_info=”{}”][\/et_pb_filterable_portfolio][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_stops=”#0a0e17 0%|#0a0e17 100%” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”c16985e1-e0d6-4022-964d-e2bfc04fa633″ header_font=”–et_global_heading_font|700|||||||” header_text_color=”gcid-6171fd24-b893-4d22-843a-f4129850a5c1″ header_font_size=”75px” header_line_height=”1.2em” header_font_size_tablet=”40px” header_font_size_phone=”24px” header_font_size_last_edited=”on|desktop” global_colors_info=”{%22gcid-6171fd24-b893-4d22-843a-f4129850a5c1%22:%91%22header_text_color%22%93}”]\n

Ready to Take Action?<\/span><\/h1>\n[\/et_pb_text][et_pb_button button_url=”#CTACALENDRIER” button_text=”Talk to an expert” _builder_version=”4.27.4″ custom_button=”on” button_text_size=”15px” button_bg_color=”#f17523″ button_border_color=”#f17523″ button_border_radius=”8px” button_letter_spacing=”2px” button_font=”–et_global_body_font|700||on|||||” button_use_icon=”off” background_layout=”dark” custom_margin=”||||true” custom_padding=”16px|32px|16px|32px|true|true” box_shadow_style=”preset3″ button_letter_spacing_hover=”2px” button_bg_color_hover=”#00e2c4″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”2px” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#293344″ button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off” button_bg_enable_color__hover=”on”][\/et_pb_button][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_code _builder_version=”4.27.4″ _module_preset=”default” border_radii=”on|24px|24px|24px|24px” global_colors_info=”{}”]