{"id":13672,"date":"2026-05-01T15:56:09","date_gmt":"2026-05-01T19:56:09","guid":{"rendered":"https:\/\/pomerol.ca\/cap\/adoption\/"},"modified":"2026-05-02T08:45:23","modified_gmt":"2026-05-02T12:45:23","slug":"adoption","status":"publish","type":"page","link":"https:\/\/pomerol.ca\/en\/cap\/adoption\/","title":{"rendered":"CAP Adoption"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Breadcrumb” _builder_version=”4.27.4″ background_color=”#0c1626″ custom_padding=”20px||10px||false|false” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on” da_disable_devices=”off|off|off”][et_pb_row _builder_version=”4.27.4″ custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ text_font=”|600|||||||” text_text_color=”#8898B5″ text_letter_spacing=”2px” global_colors_info=”{}”]CAP™<\/a>  \u203a  ADOPTION<\/span>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Hero” _builder_version=”4.27.4″ background_color=”#0c1626″ custom_padding=”20px||20px||false|false” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on” da_disable_devices=”off|off|off”][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.27.4″ custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.27.4″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ text_font=”|700|||||||” text_text_color=”#A855F7″ text_font_size=”14px” text_letter_spacing=”3px” global_colors_info=”{}”]THE CAP™<\/span>[\/et_pb_text][et_pb_text _builder_version=”4.27.5″ header_font=”Playfair Display|700|||||||” header_text_color=”#FFFFFF” header_font_size=”79px” custom_margin=”20px||20px||false|false” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″ header_font_size_tablet=”56px” header_font_size_phone=”42px” header_font_size_last_edited=”on|phone”]<\/p>\n

CAP ADOPTION\u2122<\/span><\/span><\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ text_font=”Playfair Display|400|||||||” text_text_color=”#FFFFFF” text_font_size=”34px” text_line_height=”1.3em” global_colors_info=”{}”]Change anchored,
ROI captured.[\/et_pb_text][et_pb_divider color=”#A855F7″ divider_weight=”2px” _builder_version=”4.27.4″ max_width=”60px” custom_margin=”24px|||0px|false|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.27.4″ text_font=”|400|on|||||” text_text_color=”#FFFFFF” text_font_size=”20px” custom_margin=”20px||30px||false|false” global_colors_info=”{}”]Without ADOPTION<\/span>, your ServiceNow stays theoretical.[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.27.4″ global_colors_info=”{}”][et_pb_code _builder_version=”4.27.4″ global_colors_info=”{}”]<\/p>\n

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[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Questions” _builder_version=”4.27.4″ background_color=”#0c1626″ custom_padding=”20px||20px||false|false” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on” da_disable_devices=”off|off|off”][et_pb_row _builder_version=”4.27.4″ custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ text_font=”|700|||||||” text_text_color=”#A855F7″ text_letter_spacing=”3px” custom_margin=”||30px||false|false” global_colors_info=”{}”]ASK YOURSELF THE RIGHT QUESTIONS[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.27.4″ custom_padding=”40px||20px||false|false” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.4″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ text_text_color=”#A855F7″ text_font_size=”48px” custom_margin=”||10px||false|false” global_colors_info=”{}”]\ud83d\udc65[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ text_text_color=”#FFFFFF” text_font_size=”18px” text_line_height=”1.5em” global_colors_info=”{}”]Are your teams adopting the new processes daily ?[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ text_text_color=”#A855F7″ text_font_size=”48px” custom_margin=”||10px||false|false” global_colors_info=”{}”]\ud83d\udcc8[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ text_text_color=”#FFFFFF” text_font_size=”18px” text_line_height=”1.5em” global_colors_info=”{}”]What’s blocking adoption and value creation ?[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ text_text_color=”#A855F7″ text_font_size=”48px” custom_margin=”||10px||false|false” global_colors_info=”{}”]\ud83c\udfaf[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ text_text_color=”#FFFFFF” text_font_size=”18px” text_line_height=”1.5em” global_colors_info=”{}”]Are you really capturing the benefits of your investment ?[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Tension” _builder_version=”4.27.4″ background_color=”#0c1626″ custom_padding=”20px||20px||false|false” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on” da_disable_devices=”off|off|off”][et_pb_row _builder_version=”4.27.4″ custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ background_color=”#293344″ custom_padding=”40px|40px|40px|40px|false|false” border_width_all=”1px” border_color_all=”#A855F7″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ header_2_font=”Playfair Display|400|||||||” header_2_text_color=”#FFFFFF” header_2_font_size=”32px” header_2_line_height=”1.4em” global_colors_info=”{}”]<\/p>\n

\u26a0<\/span>  Without adoption, even the best solution stays underused.
Transformation isn\u2019t decreed, it\u2019s anchored.<\/span><\/em><\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Capacities” _builder_version=”4.27.4″ background_color=”#0c1626″ custom_padding=”20px||20px||false|false” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on” da_disable_devices=”off|off|off”][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.27.4″ custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.4″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ text_font=”|700|||||||” text_text_color=”#A855F7″ text_letter_spacing=”3px” global_colors_info=”{}”]CAP ADOPTION[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ header_2_font=”Playfair Display|400|||||||” header_2_text_color=”#FFFFFF” header_2_font_size=”36px” custom_margin=”10px||10px||false|false” global_colors_info=”{}”]<\/p>\n

Engage behaviors.<\/h2>\n

[\/et_pb_text][et_pb_divider color=”#A855F7″ divider_weight=”2px” _builder_version=”4.27.4″ max_width=”60px” custom_margin=”0|||0px|false|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_blurb title=”Intentional user experience” content_max_width=”100%” _builder_version=”4.27.4″ header_font=”|700|||||||” header_text_color=”#FFFFFF” header_font_size=”18px” body_text_color=”#8898B5″ body_font_size=”15px” body_line_height=”1.6em” custom_margin=”30px||0px||false|false” global_colors_info=”{}”]Simple, intuitive journeys focused on real needs.[\/et_pb_blurb][et_pb_blurb title=”Targeted communication” content_max_width=”100%” _builder_version=”4.27.4″ header_font=”|700|||||||” header_text_color=”#FFFFFF” header_font_size=”18px” body_text_color=”#8898B5″ body_font_size=”15px” body_line_height=”1.6em” custom_margin=”20px||0px||false|false” global_colors_info=”{}”]The right messages, to the right people, at the right time.[\/et_pb_blurb][et_pb_blurb title=”Tailored support” content_max_width=”100%” _builder_version=”4.27.4″ header_font=”|700|||||||” header_text_color=”#FFFFFF” header_font_size=”18px” body_text_color=”#8898B5″ body_font_size=”15px” body_line_height=”1.6em” custom_margin=”20px||0px||false|false” global_colors_info=”{}”]Support, training, and coaching to build autonomy.[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ background_color=”#293344″ custom_padding=”30px|24px|30px|24px|false|false” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ text_font=”|700|||||||” text_text_color=”#A855F7″ text_letter_spacing=”3px” global_colors_info=”{}”]WITH ADOPTION[\/et_pb_text][et_pb_blurb title=”Lasting behaviors” content_max_width=”100%” _builder_version=”4.27.4″ header_font=”|700|||||||” header_text_color=”#FFFFFF” header_font_size=”17px” body_text_color=”#8898B5″ body_font_size=”14px” body_line_height=”1.6em” custom_margin=”20px||0px||false|false” global_colors_info=”{}”]Habits that take hold. Usage that endures.[\/et_pb_blurb][et_pb_divider color=”rgba(255,255,255,0.1)” divider_weight=”1px” _builder_version=”4.27.4″ custom_margin=”16px|||0px|false|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_blurb title=”Realized benefits” content_max_width=”100%” _builder_version=”4.27.4″ header_font=”|700|||||||” header_text_color=”#FFFFFF” header_font_size=”17px” body_text_color=”#8898B5″ body_font_size=”14px” body_line_height=”1.6em” custom_margin=”16px||0px||false|false” global_colors_info=”{}”]Measurable gains. Visible ROI.[\/et_pb_blurb][et_pb_divider color=”rgba(255,255,255,0.1)” divider_weight=”1px” _builder_version=”4.27.4″ custom_margin=”16px|||0px|false|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_blurb title=”Continuous improvement” content_max_width=”100%” _builder_version=”4.27.4″ header_font=”|700|||||||” header_text_color=”#FFFFFF” header_font_size=”17px” body_text_color=”#8898B5″ body_font_size=”14px” body_line_height=”1.6em” custom_margin=”16px||0px||false|false” global_colors_info=”{}”]Listening to users to evolve continuously.[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ text_font=”|700|||||||” text_text_color=”#A855F7″ text_letter_spacing=”3px” global_colors_info=”{}”]HOW IT’ACTIVATED[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ text_text_color=”#8898B5″ text_font_size=”14px” custom_margin=”10px||20px||false|false” global_colors_info=”{}”]The rituals and artifacts that anchor adoption.[\/et_pb_text][et_pb_blurb title=”Structured adoption plan” content_max_width=”100%” _builder_version=”4.27.4″ header_font=”|700|||||||” header_text_color=”#FFFFFF” header_font_size=”16px” custom_margin=”20px||0px||false|false” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb title=”Champions and ambassadors” content_max_width=”100%” _builder_version=”4.27.4″ header_font=”|700|||||||” header_text_color=”#FFFFFF” header_font_size=”16px” custom_margin=”16px||0px||false|false” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb title=”Adoption and value indicators” content_max_width=”100%” _builder_version=”4.27.4″ header_font=”|700|||||||” header_text_color=”#FFFFFF” header_font_size=”16px” custom_margin=”16px||0px||false|false” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb title=”Feedback loops and iterations” content_max_width=”100%” _builder_version=”4.27.4″ header_font=”|700|||||||” header_text_color=”#FFFFFF” header_font_size=”16px” custom_margin=”16px||0px||false|false” global_colors_info=”{}”][\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”System Link” _builder_version=”4.27.4″ background_color=”#0c1626″ custom_padding=”20px||20px||false|false” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on” da_disable_devices=”off|off|off”][et_pb_row _builder_version=”4.27.4″ custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ text_font=”|700|||||||” text_text_color=”#3B82F6″ text_letter_spacing=”3px” global_colors_info=”{}”]\u229e  SEE THE FULL CAP™ \u2192<\/a>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”CTA Final” _builder_version=”4.27.4″ background_color=”#293344″ custom_padding=”40px||40px||false|false” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on” da_disable_devices=”off|off|off”][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.27.4″ custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.27.4″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ header_2_font=”Playfair Display|400|||||||” header_2_text_color=”#FFFFFF” header_2_font_size=”40px” header_2_line_height=”1.3em” global_colors_info=”{}”]<\/p>\n

Ready to capture your platform’s full value?<\/h2>\n

[\/et_pb_text][et_pb_divider color=”#A855F7″ divider_weight=”2px” _builder_version=”4.27.4″ max_width=”60px” custom_margin=”14px|||0px|false|false” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.27.4″ global_colors_info=”{}”][et_pb_button button_url=”https:\/\/solution.pomerol.ca\/meetings\/lsavage\/atelier-de-cadrage-cap” button_text=”BOOK THE SCOPING WORKSHOP \u2013 90 MIN” button_alignment=”right” _builder_version=”4.27.4″ custom_button=”on” button_text_size=”14px” button_text_color=”#FFFFFF” button_bg_color=”#F17523″ button_border_width=”0px” button_letter_spacing=”2px” button_font=”|700||on|||||” button_icon=”5||divi||400″ button_icon_color=”#FFFFFF” custom_margin=”40px|||||” custom_padding=”20px|36px|20px|36px|true|true” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]
\n[et_pb_section fb_built=”1″ admin_label=”HubSpot Booking Modal” _builder_version=”4.27.4″ custom_padding=”0px||0px||true|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ custom_padding=”0px||0px||true|false” custom_margin=”0px||0px||true|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ global_colors_info=”{}”][et_pb_code _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n