{"id":3610,"date":"2023-05-24T11:28:53","date_gmt":"2023-05-24T15:28:53","guid":{"rendered":"https:\/\/pomerol.ca\/?page_id=3610"},"modified":"2025-10-30T16:32:01","modified_gmt":"2025-10-30T20:32:01","slug":"expert-gestion-services-ti-itsm-servicenow","status":"publish","type":"page","link":"https:\/\/pomerol.ca\/en\/expert-gestion-services-ti-itsm-servicenow\/","title":{"rendered":"Affichage Consultant expert en gestion des services TI (ITSM)"},"content":{"rendered":"\n[et_pb_section fb_built=”1″ admin_label=”Hero Section” _builder_version=”4.21.0″ use_background_color_gradient=”on” background_color_gradient_stops=”#2b87da 0%|rgba(30,61,91,0.75) 0%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/pomerol.ca\/wp-content\/uploads\/2022\/03\/ITSM-1.png” background_position=”center_right” min_height=”583.9px” custom_padding=”10%||0%|||” bottom_divider_style=”slant” bottom_divider_color=”RGBA(255,255,255,0)” bottom_divider_height=”60px” global_colors_info=”{}” background_color_gradient_direction__hover=”180deg” background_color_gradient_direction__hover_enabled=”180deg” background_color_gradient_start_position__hover=”0%” background_color_gradient_start_position__hover_enabled=”0%” background_color_gradient_end_position__hover=”100%” background_color_gradient_end_position__hover_enabled=”100%” background_color_gradient_stops__hover=”rgba(0,0,0,0.4) 0%|rgba(0,0,0,0.4) 100%”][et_pb_row _builder_version=”4.21.0″ custom_padding=”0px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Hero Section Title” _builder_version=”4.21.0″ text_font=”Playfair Display|||on|||||” text_font_size=”10px” header_font=”Roboto||||||||” header_font_size=”20px” header_line_height=”1.3em” header_2_font=”Playfair Display|700|||||||” header_2_text_color=”rgba(255,255,255,0.6)” header_2_font_size=”30px” header_2_letter_spacing=”3px” header_2_line_height=”1.1em” text_orientation=”center” background_layout=”dark” module_alignment=”center” custom_margin=”||60px|” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”5%” header_font_size_tablet=”” header_font_size_phone=”28px” header_font_size_last_edited=”on|phone” header_2_font_size_tablet=”” header_2_font_size_phone=”50px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]

Expert en gestion des services ti (ITSM)<\/span><\/h2>\n

<\/span><\/h1>\n

Mandat temporaire en consultation<\/span><\/h1>[\/et_pb_text][et_pb_button button_text=”Soumettre ma candidature” button_alignment=”center” _builder_version=”4.21.0″ custom_button=”on” button_text_size=”16px” button_text_color=”#ffffff” button_bg_color=”#f17523″ button_border_width=”0px” button_letter_spacing=”2px” button_font=”Montserrat|600||on|||||” custom_margin=”|||” custom_padding=”12px||12px|” animation_style=”fade” hover_enabled=”0″ button_letter_spacing_hover=”2px” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”2px” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off” button_url=”#Candidature” sticky_enabled=”0″][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”About Section” _builder_version=”4.21.0″ background_color=”#FFFFFF” custom_padding=”90px||90px|” global_colors_info=”{}”][et_pb_row admin_label=”Section Title” _builder_version=”4.16″ custom_margin=”|||” custom_padding=”27px|0px|2px|0px||” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_font_size=”19px” text_line_height=”1.8em” global_colors_info=”{}”]

L’Expert en gestion des services TI (ITSM) que nous recherchons \u00e0 titre de consultant sera charg\u00e9 de concevoir, mettre en \u0153uvre et maintenir des processus de gestion de services informatiques efficaces, en alignement avec les besoins des utilisateurs et des clients. Il\/elle doit assurer la gestion compl\u00e8te du cycle de vie des services informatiques, de la conception \u00e0 la livraison et \u00e0 l’am\u00e9lioration continue, en utilisant les normes et les meilleures pratiques reconnues dans l’industrie.<\/p>[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_font=”Playfair Display||||||||” text_font_size=”26px” text_line_height=”1.8em” global_colors_info=”{}”]

T\u00e2ches et responsabilit\u00e9s du poste :<\/p>[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_font_size=”19px” text_line_height=”1.8em” text_orientation=”justified” custom_padding=”2px|||||” global_colors_info=”{}”]

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  • Concevoir, mettre en \u0153uvre et maintenir des processus ITSM efficaces, en alignement avec les besoins des utilisateurs et des clients,<\/li>\n
  • \u00c9laborer des plans de projet et des strat\u00e9gies de gestion de services pour assurer la livraison efficace des services informatiques,<\/li>\n
  • Diriger la planification, la mise en \u0153uvre et l’am\u00e9lioration continue des processus ITSM,<\/li>\n
  • Fournir une expertise technique sur les normes et les meilleures pratiques de l’industrie, notamment ITIL, COBIT, ISO\/IEC 20000,<\/li>\n
  • Collaborer avec les parties prenantes internes et externes pour s’assurer que les services informatiques r\u00e9pondent aux besoins des utilisateurs et des clients,<\/li>\n
  • \u00c9laborer des politiques et des proc\u00e9dures pour assurer la qualit\u00e9 et la conformit\u00e9 des services informatiques,<\/li>\n
  • \u00c9laborer des plans de formation pour les utilisateurs finaux, les membres de l’\u00e9quipe et les parties prenantes,<\/li>\n
  • Surveiller et mesurer les performances des processus ITSM et proposer des am\u00e9liorations pour optimiser l’efficacit\u00e9 et l’efficience des services informatiques,<\/li>\n
  • Fournir un soutien technique et une expertise aux membres de l’\u00e9quipe et aux utilisateurs finaux pour r\u00e9soudre les probl\u00e8mes li\u00e9s aux services informatiques.<\/li>\n<\/ul>[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_font=”Playfair Display||||||||” text_font_size=”26px” text_line_height=”1.8em” global_colors_info=”{}”]

    Exigences et qualifications requises :\u00a0<\/p>[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_font_size=”19px” text_line_height=”1.8em” text_orientation=”justified” global_colors_info=”{}”]

      \n
    • Dipl\u00f4me universitaire en informatique, en syst\u00e8mes d’information ou dans un domaine connexe,<\/li>\n
    • Minimum de 5 ans d’exp\u00e9rience dans la gestion des services informatiques, y compris la conception, la mise en \u0153uvre et l’am\u00e9lioration continue de processus ITSM,<\/li>\n
    • Exp\u00e9rience approfondie des normes et des meilleures pratiques de l’industrie, notamment ITIL, COBIT, ISO\/IEC 20000.<\/li>\n
    • Excellentes comp\u00e9tences en communication verbale et \u00e9crite, en fran\u00e7ais et en anglais,<\/li>\n
    • Exp\u00e9rience en planification et en gestion de projets, y compris la gestion des budgets et des ressources,<\/li>\n
    • Solides comp\u00e9tences en r\u00e9solution de probl\u00e8mes et en analyse de donn\u00e9es pour mesurer et am\u00e9liorer les performances des services informatiques,<\/li>\n
    • Connaissance approfondie des outils de gestion de services informatiques, tels que ServiceNow, Remedy\/Helix, JiraSM, etc.<\/li>\n
    • Certification ITIL ou COBIT est un atout.<\/li>\n<\/ul>[\/et_pb_text][et_pb_divider show_divider=”off” _builder_version=”4.16″ max_width=”23px” module_alignment=”center” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”20%” animation_starting_opacity=”100%” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ admin_label=”Service Area” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Qualit\u00e9s et habilet\u00e9s personnelles” use_icon=”on” font_icon=”R||divi||400″ icon_color=”#898989″ icon_placement=”left” _builder_version=”4.21.0″ header_font=”Playfair Display|600|||||||” header_font_size=”20px” body_font=”||||||||” body_font_size=”16px” body_line_height=”1.8em” animation_style=”fold” animation_direction=”bottom” animation_intensity_fold=”20%” animation_starting_opacity=”100%” global_colors_info=”{}”]
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      • Facilit\u00e9 d’apprentissage et adaptation au changement,<\/li>\n
      • Respect des \u00e9ch\u00e9ances serr\u00e9es,<\/li>\n
      • Capacit\u00e9 d\u2019analyse pour r\u00e9soudre des probl\u00e8mes li\u00e9s aux services informatiques et mesurer et am\u00e9liorer les performances des processus ITSM,<\/li>\n
      • Capacit\u00e9 \u00e0 travailler de mani\u00e8re autonome et en \u00e9quipe.<\/li>\n<\/ul>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Important \u00e0 savoir” use_icon=”on” font_icon=”||divi||400″ icon_color=”#898989″ icon_placement=”left” _builder_version=”4.21.0″ header_font=”Playfair Display|600|||||||” header_font_size=”20px” body_font=”||||||||” body_font_size=”16px” body_line_height=”1.8em” animation_style=”fold” animation_direction=”bottom” animation_intensity_fold=”20%” animation_starting_opacity=”100%” global_colors_info=”{}”]
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        • Type de poste : Consultation<\/li>\n
        • Lieu de travail : Grande r\u00e9gion de Montr\u00e9al<\/li>\n
        • Possibilit\u00e9 de travailler du bureau de Terrebonne<\/li>\n<\/ul>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Pourquoi Pomerol” use_icon=”on” font_icon=”||fa||900″ icon_color=”#898989″ icon_placement=”left” _builder_version=”4.21.0″ header_font=”Playfair Display|600|||||||” header_font_size=”20px” body_font=”||||||||” body_font_size=”16px” body_line_height=”1.8em” animation_style=”fold” animation_direction=”bottom” animation_intensity_fold=”20%” animation_starting_opacity=”100%” global_colors_info=”{}”]
            \n
          • Exceller \u00e0 son compte en tant que pigiste, mais faire partie d\u2019une famille,<\/li>\n
          • Conditions de travail flexible,<\/li>\n
          • Taux comp\u00e9titifs.<\/li>\n<\/ul>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Footer Section” _builder_version=”4.21.0″ background_image=”https:\/\/pomerol.ca\/wp-content\/uploads\/2023\/04\/064A9219.jpg” background_position=”top_center” custom_padding=”90px||90px|” hover_enabled=”0″ global_colors_info=”{}” module_id=”Candidature” sticky_enabled=”0″][et_pb_row admin_label=”Footer Area” _builder_version=”4.21.0″ background_color=”rgba(241,117,35,0.63)” custom_margin=”|||” custom_padding=”||0px|||” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Title” _builder_version=”4.21.0″ text_font=”||||||||” text_font_size=”15px” header_font=”||||||||” header_font_size=”46px” header_2_font=”Montserrat|600||on|||||” header_2_font_size=”30px” header_2_line_height=”1.5em” custom_margin=”||5px|” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”20%” animation_starting_opacity=”100%” global_colors_info=”{}”]

            Soumettre ma candidature<\/span><\/h1>[\/et_pb_text][et_pb_divider show_divider=”off” _builder_version=”4.16″ max_width=”23px” animation_style=”slide” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”Contact Form Area” _builder_version=”4.21.0″ background_color=”rgba(241,117,35,0.63)” width=”78.1%” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” border_width_all=”28px” border_color_all=”RGBA(255,255,255,0)” global_colors_info=”{}”]

            En remplissant ce formulaire, vous consentez \u00e0 ce que Pomerol Groupe Conseil utilise vos renseignements personnels dans le cadre d\u2019un processus de recrutement.<\/span><\/h3>\n

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            <\/span><\/h3>\n

            Ces renseignements permettront d\u2019\u00e9valuer si votre profil correspond \u00e0 d\u2019autres postes offerts au sein de Pomerol; et, de temps \u00e0 autre, de vous contacter pour vous informer de ces possibilit\u00e9s. Les renseignements personnels contenus dans votre dossier de recrutement ne sont accessibles qu\u2019aux personnes, professionnels, employ\u00e9s et mandataires de Pomerol; et ils les consulterons uniquement lorsque cela est n\u00e9cessaire dans l\u2019exercice de leurs fonctions.<\/span><\/h3>[\/et_pb_text][et_pb_code _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”Contact Form Area” _builder_version=”4.21.0″ background_color=”rgba(241,117,35,0.63)” width=”78.1%” border_width_all=”25px” border_color_all=”RGBA(255,255,255,0)” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_code _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]