ServiceNow Tech Lead
ServiceNow ITSM (Digital Transformation)
We are looking for a self-driven, experienced Business Analyst to contribute to the planning, design, and execution of this global ServiceNow ITSM deployment.
Your Role
As a ServiceNow Tech Lead, you are the technical reference for our projects and development teams. You combine deep platform expertise with a strong sense of leadership to ensure our solutions are high-quality, high-performing, and maintainable.
You act as a mentor to developers, a trusted advisor to architects, and a hands-on senior developer who leads by example.
Key Responsabilities
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Technical Leadership: Guide the development team in the design and implementation of ServiceNow solutions, ensuring adherence to best practices.
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Code Review: Establish and oversee code review processes to guarantee performance, maintainability, and security.
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Problem Solving: Act as the point of escalation for complex technical challenges encountered by the team.
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Solution Architecture: Collaborate with architects to design robust, scalable, and compliant technical solutions.
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Mentorship & Training: Coach junior and intermediate developers, share knowledge, and support skill growth.
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Advanced Development: Take ownership of the most complex and critical development components.
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Technology Watch: Stay up to date with ServiceNow advancements and evaluate their potential impact on client projects.
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What you bring
✔ 7+ years of experience in ServiceNow development, with proven progression into senior and technical leadership roles.
✔ Exceptional command of all technical aspects of the platform—server-side and client-side scripting, APIs, Portal Development, Scoped Applications, Flow Designer, and IntegrationHub.
✔ Prior experience as a technical lead, including code review and mentorship responsibilities.
✔ Strong understanding of software architecture principles and design patterns.
✔ Excellent communication skills, with the ability to explain complex technical concepts to diverse audiences.
✔ A natural ability to inspire and motivate technical teams.
Preferred Certifications
🎓 Required: ServiceNow Certified Application Developer (CAD)
🎓 Preferred: ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA)
Expected Deliverables
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Documented development standards and best practices
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Code review reports and performance recommendations
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Technical solution designs and integration documentation
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Mentorship and training plans for developers
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Contributions to complex project modules and strategic initiatives
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Required Experience
ServiceNow Development
(7+ years)
Advanced scripting, portals, integrations, workflows.
Technical Leadership
(3-5 years)
Mentorship, supervision, and best-practice enforcement.
Solution Architecture
(2-4 years)
Design of scalable, maintainable solutions.
Code Quality & Security
(2-4 years)
Code review, compliance, and performance optimization.
Technology Innovation
(1-3 years)
Continuous evaluation and adoption of new ServiceNow features.
Expert
Yes, I Want This Role
Our Values
Humility
We believe the best ideas are born from listening and challenging the status quo. Here, everyone has the right to learn, make mistakes, and—most importantly—grow together.
Empathy
Understanding others is at the heart of what we do. Whether with our clients or colleagues, we put people at the center of every decision.
Commitment
We move forward with rigor and determination. Every engagement is a promise kept, and every action reflects our genuine commitment.
Our Mission
At Pomerol, our mission is clear: to make our clients shine in every IT project.
By combining technological expertise, strategic insight, and a deeply human approach, we guide organizations through their digital transformation with tailored solutions. Through our partnership with ServiceNow and our mastery of IT services, we help companies plan intelligently, implement efficiently, and sustain their initiatives for the long term. For us, every engagement is an opportunity to build trust, optimize operations, and—above all—create real, lasting value.