Anticipate Incidents with ITOM
Your Current Challenges
Fragile Foundations
A CMDB populated without a clear data strategy undermines trust and turns your powerful ITOM tool into a source of confusion.
The Golden Jail
Excessive customizations lock you into a costly, rigid solution that can’t evolve without the original integrator.
Blurred Governance
You’re moving to the cloud, but without robust automation and integrated monitoring, your workflows remain inefficient and vulnerable.
The challenge of the moment: AI
Your AI ambitions are landing on your ITOM. Is your operational data ready?
Predictive detection, assisted event correlation, AI agents: AI amplifies what your ITOM already does. On an unreliable CMDB, it accelerates the mess. Without explicit direction and reliable data, AI automates drift instead of correcting it. Pomerol installs the intentionality that makes your AI initiatives actionable, not just declarative.
Why ServiceNow and Pomerol for Your ITOM?
A Single Platform
Discover and automatically track your entire infrastructure—on-premises, in the cloud, or serverless—from a single platform connected to your CMDB. Manage even your TLS certificates and firewall policies in the same place.
Incidents Predicted, Not Endured
Automate provisioning, cloud resource management, and continuous governance with intelligent workflows. More agility, less chaos.
Smooth and Governed Cloud Adoption
Quickly detect areas of non-compliance, technical debt, and ghost assets. Always be audit-ready.
A 360º View of Your Operations
Create intuitive service maps with accelerated deployment powered by machine learning. Visualize the operational impact of every change in real time.
Why ServiceNow and Pomerol for Your ITOM?
A Single Platform
Discover and automatically track your entire infrastructure—on-premises, in the cloud, or serverless—from a single platform connected to your CMDB. Manage even your TLS certificates and firewall policies in the same place.
Incidents Predicted, Not Endured
Automate provisioning, cloud resource management, and continuous governance with intelligent workflows. More agility, less chaos.
Smooth and Governed Cloud Adoption
Quickly detect areas of non-compliance, technical debt, and ghost assets. Always be audit-ready.
A 360º View of Your Operations
Create intuitive service maps with accelerated deployment powered by machine learning. Visualize the operational impact of every change in real time.
Accelerate Your Performance Metrics
All statistics are sourced from ServiceNow and linked to case studies.
%
faster ticket resolution
%
improvement in Mean Time to Detect (MTTD)
%
fewer critical incidents with event correlation
Why work With Us ?
Parce que nous faisons passer l’humain et votre succès avant tout. Nous construisons des outils stables, évolutifs et réellement adaptés à vos besoins.
Access to senior experts who are empathetic and humble.
A flexible, personalized approach: your reality is our blueprint.
A clear priority: your success, not a rigid mandate statement.
Support through change, to ensure adoption and performance.
We fix the broken pieces left by those who treated you like just a number.
Our approach
Your ITOM delivered with CAP™ discipline
We don’t deploy a project then walk away. We deliver a trajectory steered over time.AZIMUT
Set the direction
Which critical services truly matter, which operational priorities you defend, who arbitrates. Your operations driven by the business, not by the flood of alerts.
AI · your initiatives fit the trajectory, not an isolated backlog.
VECTOR
Realize the value
Prioritize the highest-impact improvements (MTTD reduction, event correlation, automation) and measure realized benefits.
AI · each AI request is prioritized by impact and measured against a baseline, not noise.
CADENCE
Set the rhythm
Structured event, incident and change reviews. Governance rituals that sustain resilience without letting the RUN absorb everything.
AI · rituals keep AI from bloating the platform faster than it creates value.
ADOPTION
Anchor the change
Operational practices adopted day to day, a CMDB kept current, ROI captured, not a platform configured then neglected.
AI · the usage discipline that turns AI into real value, not theater.
