ServiceNow Administrator
ServiceNow (Digital Transformation)
We are looking for a ServiceNow CMDB Administrator who is passionate about data integrity and process optimization—ready to ensure the accuracy and performance of our clients’ IT environments.
Your Role
As a ServiceNow CMDB (Configuration Management Database) Administrator, you will be the guardian of data integrity within our clients’ IT ecosystems.
Your mission: ensure that the CMDB remains a reliable, accurate, and comprehensive source of truth—supporting key ITIL processes such as Incident, Problem, Change, and Asset Management.
Key Responsabilities
- CMDB Administration: Configure, maintain, and continuously improve the ServiceNow CMDB.
- Data Integrity: Implement processes for CMDB population, discovery, reconciliation, and auditing to guarantee data accuracy.
- Service Modeling: Create and maintain relationships between configuration items (CIs) to map business and technical services.
- ITIL Support: Collaborate with IT Service Management teams to ensure the CMDB supports their operational needs.
- Automation: Identify opportunities to automate CI discovery and maintenance using ServiceNow Discovery, Service Mapping, or third-party tools.
- Governance: Define and enforce CMDB policies, standards, and governance procedures.
- Reporting: Develop dashboards and reports to monitor CMDB health, completeness, and compliance.
What you bring
✔ 2–3 years of hands-on experience in CMDB administration or IT asset management on the ServiceNow platform.
✔ Strong understanding of the ServiceNow Common Service Data Model (CSDM).
✔ Practical experience with ServiceNow Discovery and related tools.
✔ Deep knowledge of Configuration Management principles and ITIL processes.
✔ Analytical mindset with strong problem-solving skills for data reconciliation.
✔ ServiceNow Certified System Administrator (CSA) required; CMDB/CSDM certification is a major asset.
✔ Excellent communication and collaboration skills.
✔ Bilingualism (French and English) is a strong advantage.
Preferred Certifications
🎓 Required: ServiceNow Certified System Administrator (CSA)
🎓 Preferred: ServiceNow CMDB or CSDM micro-certification, ITIL 4 Foundation
Expected Deliverables
- Accurate and up-to-date CMDB structure and relationships.
- Reports and dashboards on CMDB completeness and data quality.
- Discovery and reconciliation workflows for automated CI management.
- Governance documentation and data audit procedures.
- Continuous improvement recommendations for CMDB efficiency.
Required Experience
ServiceNow CMBD Administration (2-3 years)
CMDB configuration, Discovery, Service Mapping.
ITIL Process Knowledge
(2-4 years)
Incident, Problem, Change, and Asset Management.
Data Quality & Governance
(2-3 years)
Data accuracy, compliance, and lifecycle management.
Automation Tools (1-2 years)
Discovery, Flow Designer, IntegrationHub.
Reporting/Dashboards (1-3 years)
CMDB health and compliance metrics.
Expert
Yes, I Want This Role
Our Values
Humility
We believe the best ideas are born from listening and challenging the status quo. Here, everyone has the right to learn, make mistakes, and—most importantly—grow together.
Empathy
Understanding others is at the heart of what we do. Whether with our clients or colleagues, we put people at the center of every decision.
Commitment
We move forward with rigor and determination. Every engagement is a promise kept, and every action reflects our genuine commitment.
Our Mission
At Pomerol, our mission is clear: to make our clients shine in every IT project.
By combining technological expertise, strategic insight, and a deeply human approach, we guide organizations through their digital transformation with tailored solutions. Through our partnership with ServiceNow and our mastery of IT services, we help companies plan intelligently, implement efficiently, and sustain their initiatives for the long term. For us, every engagement is an opportunity to build trust, optimize operations, and—above all—create real, lasting value.