IT Service Management (ITSM)

Count on our experts to highlight your IT processes, organize your operations and deploy your digital transformation.

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IT Service Management (ITSM)

Are you experiencing alignment issues between your various processes?

Is incident management and the number of pending requests suffocating you?

Does working in silos drastically reduce your productivity?

Is your structure flawed?

Are you experiencing alignment issues between your various processes?


Is incident management and the number of pending requests suffocating you?


Does working in silos drastically reduce your productivity?


Is your structure flawed?

IT Service Management: the pursuit for operational performance

The tool is only a tool, it is the way it is used and integrated into your organization that matters most. Our ITSM approach is therefore based on best practices, but above all on your concrete needs. We work with you to develop a solution that is relevant to your context and reality. Our team can help you to :

  • Perform a diagnostic to assess your ITSM maturity and management dashboards
  • Align your ITSM strategy with your company’s business objectives
  • Establish an ITSM roadmap based on your needs and your ability to transform
  • Define an effective architecture and deploy ITIL® practices that reflect your business
  • Configure and deploy your ITSM platform and integrate new IT services and models

The tool, the underdog! When everything goes well, it is because of it, but when it is not the case, it is blamed or replaced. The tool remains only a tool. It does what it is asked to do.

Max Arsenault

ITSM Practice Leader

IT Service Management (ITSM), our services:

Talk to one of our experts

Are you lacking capacity within your organization? Let us help you by integrating one of our ITSM experts into your team. Whether it’s a one-time need or a long-term requirement, we’ll help you achieve your goals. Take advantage of leading-edge expertise without hiring permanent resources.

Contact Pomerol to discuss a project

Pomerol can put together a team of ITSM experts to support your digital transformation projects. Whether it’s a deployment of platforms, modules or ITIL® processes, we will deploy the effort and expertise needed to successfully complete your projects.

Operational Support

Outsourcing your IT service management activities is a beneficial scenario that will allow you to focus on value-added tasks for your business. Talk to our experts to find out how Pomerol can implement its outsourced resource model for you.

Advanced Training

Change management is at the heart of each of our interventions. In addition to our focus on this critical detail, Pomerol is able to train your organization on ITIL® platforms, modules and processes. To ensure the adoption of your transformational projects, our change management experts can also help you define a customized strategy.

Why choose Pomerol?

 Pomerol is first and foremost the know-how of a team of professionals who are passionate about our clients.

In short: because we truly care about your success, but also because..

  • Our varied experience in the deployment of ITIL® platforms, modules and processes
  • Our leading-edge expertise, which complements that of your integrator
  • The relevance of our interventions
  • Our humanistic, benevolent and collaborative values
  • Our desire to achieve your business objectives, because our success depends on yours

Do you have any questions or would like to speak with our ITSM expert? Please fill in the boxes below:

True results are achieved 

when people are at the heart of the solution.

Pomerol Groupe Conseil 
863, rue St-Pierre, Suite 203
Terrebonne, Québec, J6W 1E6