Reinvent Customer Service with CSM
Deliver a seamless experience, boost agent productivity, and reduce costs with AI.
Your Current Challenges
Too Many Calls Without Results
Clients want quick answers, but your teams are overwhelmed by repetitive requests.
Overwhelmed Agents
Your agents spend their time searching for information instead of creating value in the customer relationship.
Siloed processes
Information is scattered across multiple tools and departments, slowing case resolution and hurting the overall experience.
Why ServiceNow and Pomerol for Your CSM?
Automate without sacrificing the human touch
Deploy virtual agents to handle simple tasks, freeing your teams to focus on what really matters.
Improve your team’s productivity
Offer a unified workspace, automated case summaries, real-time recommendations, and guided playbooks.
Reduce resolution times
Quickly detect non-compliance areas, technical debt, and ghost assets. Always be audit-ready.
Create a consistent, omnichannel experience
Portals, chatbots, knowledge bases… your customers find what they need, no matter the channel.
Why ServiceNow and Pomerol for Your CSM?
Automate without sacrificing the human touch
Deploy virtual agents to handle simple tasks, freeing your teams to focus on what really matters.
Improve your team’s productivity
Offer a unified workspace, automated case summaries, real-time recommendations, and guided playbooks.
Reduce resolution times
Quickly detect non-compliance areas, technical debt, and ghost assets. Always be audit-ready.
Create a consistent, omnichannel experience
Portals, chatbots, knowledge bases… your customers find what they need, no matter the channel.
Accelerate Your Performance Metrics
All statistics are sourced from ServiceNow and tied to case studies.
%
reduction in ticket volume, thanks to self-service.
%
increase in agent productivity with a unified workspace.
%
reduction in resolution time with automated workflows.
Why Work with Us ?
Because we put people and your success first.
We build stable, scalable, and truly tailored solutions that adapt to your needs.
Access to senior experts who are empathetic and humble.
A flexible, tailored approach: your reality is our blueprint.
A clear priority: your success, not a rigid statement of work.
Support through change, ensuring adoption and performance.
We fix the mess left by those who treated you like just a number.
What You Get Concretely
A skilled team that makes you stronger.
A clearer vision and greater confidence to evolve your roadmap.
Enhanced operations to deliver more, better, and faster.
Our Approach
We support you at every stage of the project, from strategy to optimization, so your CSM becomes a true lever for your teams, processes, and business objectives. Every decision is made with you, for you, to ensure a smooth, controlled, and fully adopted deployment.
Plan
Lay strong foundations.
We align your objectives and define a clear roadmap for a successful transformation.
Deploy
Our experts deploy your ServiceNow solution quickly and efficiently.
Operationalize
We support adoption, training, and continuous optimization of your platform.
